UC520 does not have any .wav files loaded?

[jroddingham]

I recently took over a small business that is utilizing the UC520 for phones. After some previous issues, we decided to start over from scratch. I downloaded all the necessary files (I think) from Cisco, loaded it up with the latest and greatest. After trying to enable music on hold, and auto attendant, it appears I don't have the referenced .wav files anywhere on the flash? In fact I don't see any ring tones either. Is there another pack I need to install maybe? I did download the bacd files, and played them on my desktop, so it seems those are at least there.

The reason I am even looking at this is, when I was setting up the AA, the attendant picks up, and it's just dead air. The default file it is referencing is "AABusinessOpen.wav" and I can't seem to find it.

Software Pack = 8.1.0

IOS 15.1(2)T2

CME 8.1

CUE 8.0.3

Output of flash:

-#- --length-- -----date/time------ path

1          660 Mar 29 2011 13:18:48 vlan.dat

2     39404784 Mar 02 2011 21:37:34 uc500-advipservicesk9-mz.151-2.T2

3            0 Mar 02 2011 21:37:50 phones

4            0 Mar 02 2011 21:37:50 phones/521_524

5       892511 Mar 02 2011 21:38:00 phones/521_524/cp524g-8-1-17.bin

6            0 Mar 02 2011 21:37:52 phones/7945_7965

7      2936005 Mar 02 2011 21:38:12 phones/7945_7965/apps45.8-5-4TH1-6.sbn

8       525007 Mar 02 2011 21:38:16 phones/7945_7965/cnu45.8-5-4TH1-6.sbn

9      2103813 Mar 02 2011 21:38:26 phones/7945_7965/cvm45sccp.8-5-4TH1-6.sbn

10      342219 Mar 02 2011 21:38:30 phones/7945_7965/dsp45.8-5-4TH1-6.sbn

11     1882934 Mar 02 2011 21:38:38 phones/7945_7965/jar45sccp.8-5-4TH1-6.sbn

12         650 Mar 02 2011 21:38:40 phones/7945_7965/SCCP45.8-5-4S.loads

13         654 Mar 02 2011 21:38:42 phones/7945_7965/term45.default.loads

14         654 Mar 02 2011 21:38:42 phones/7945_7965/term65.default.loads

15           0 Mar 02 2011 21:37:52 phones/7975

16     2936005 Mar 02 2011 21:38:56 phones/7975/apps75.8-5-4TH1-6.sbn

17      525004 Mar 02 2011 21:39:00 phones/7975/cnu75.8-5-4TH1-6.sbn

18     2103364 Mar 02 2011 21:39:10 phones/7975/cvm75sccp.8-5-4TH1-6.sbn

19      342219 Mar 02 2011 21:39:14 phones/7975/dsp75.8-5-4TH1-6.sbn

20     1887312 Mar 02 2011 21:39:22 phones/7975/jar75sccp.8-5-4TH1-6.sbn

21         650 Mar 02 2011 21:39:24 phones/7975/SCCP75.8-5-4S.loads

22         654 Mar 02 2011 21:39:24 phones/7975/term75.default.loads

23           0 Mar 02 2011 21:37:54 phones/7921

24     2595472 Mar 02 2011 21:39:36 phones/7921/APPS-1.3.4SR1.SBN

25         922 Mar 02 2011 21:39:38 phones/7921/CP7921G-1.3.4SR1.LOADS

26     1849388 Mar 02 2011 21:39:48 phones/7921/GUI-1.3.4SR1.SBN

27        1920 Mar 02 2011 21:39:50 phones/7921/MISC-1.3.4SR1.SBN

28     2083051 Mar 02 2011 21:40:00 phones/7921/SYS-1.3.4SR1.SBN

29      896557 Mar 02 2011 21:40:04 phones/7921/TNUX-1.3.4SR1.SBN

30     1385163 Mar 02 2011 21:40:12 phones/7921/WLAN-1.3.4SR1.SBN

31       21536 Mar 02 2011 21:42:34 UC520-16U-4FXO-K9-factory-8.1.0.cfg

32           0 Mar 02 2011 21:40:46 autoattendant

33       94503 Mar 02 2011 21:40:46 autoattendant/AA_SBCS_v01.aef

34       96166 Mar 02 2011 21:40:46 autoattendant/AA_SBCS_v02.aef

35      130488 Mar 02 2011 21:40:48 autoattendant/AA_SBCS_v03.aef

36       15891 Mar 02 2011 21:40:48 autoattendant/AA_transfer.aef

37           0 Mar 04 2011 22:19:30 bacdprompts

38       30421 Mar 04 2011 22:19:30 bacdprompts/app-b-acd-3.0.0.2.tcl

39       57442 Mar 04 2011 22:19:32 bacdprompts/app-b-acd-aa-3.0.0.2.tcl

40       75650 Mar 04 2011 22:19:32 bacdprompts/en_bacd_allagentsbusy.au

41       83291 Mar 04 2011 22:19:34 bacdprompts/en_bacd_disconnect.au

42       63055 Mar 04 2011 22:19:34 bacdprompts/en_bacd_enter_dest.au

43       37952 Mar 04 2011 22:19:36 bacdprompts/en_bacd_invalidoption.au

44      496521 Mar 04 2011 22:19:40 bacdprompts/en_bacd_music_on_hold.au

45      123446 Mar 04 2011 22:19:40 bacdprompts/en_bacd_options_menu.au

46       42978 Mar 04 2011 22:19:42 bacdprompts/en_bacd_welcome.au

47       34794 Mar 04 2011 22:19:42 bacdprompts/en_bacd_xferto_operator.au

48           0 Mar 02 2011 21:40:56 cca

49         845 Mar 02 2011 21:40:58 cca/Key_Phoneloads.csv

50      113875 Mar 02 2011 21:40:58 cca/sccpphoneloadstable.csv

51         375 Mar 02 2011 21:40:58 cca/UC500_CCA_Dir_8.0.2.txt

52           0 Mar 04 2011 22:19:48 Desktops

53           0 Mar 04 2011 22:19:48 Desktops/320x212x12

54         651 Mar 04 2011 22:19:48 Desktops/320x212x12/List.xml

55           0 Mar 04 2011 22:19:50 Desktops/320x212x16

56         651 Mar 04 2011 22:19:50 Desktops/320x212x16/List.xml

57           0 Mar 04 2011 22:19:50 Desktops/320x216x16

58         651 Mar 04 2011 22:19:50 Desktops/320x216x16/List.xml

59      131470 Mar 04 2011 22:19:52 Desktops/CampusNight.png

60       80565 Mar 04 2011 22:19:52 Desktops/CiscoFountain.png

61        8156 Mar 04 2011 22:19:54 Desktops/CiscoLogo.png

62      138278 Mar 04 2011 22:19:54 Desktops/Fountain.png

63      109076 Mar 04 2011 22:19:56 Desktops/MorroRock.png

64      108087 Mar 04 2011 22:19:58 Desktops/NantucketFlowers.png

65       10820 Mar 04 2011 22:19:58 Desktops/TN-CampusNight.png

66        9657 Mar 04 2011 22:19:58 Desktops/TN-CiscoFountain.png

67        2089 Mar 04 2011 22:20:00 Desktops/TN-CiscoLogo.png

68        7953 Mar 04 2011 22:20:00 Desktops/TN-Fountain.png

69        7274 Mar 04 2011 22:20:00 Desktops/TN-MorroRock.png

70        9933 Mar 04 2011 22:20:00 Desktops/TN-NantucketFlowers.png

71           0 Mar 02 2011 21:41:10 gui

72        3987 Mar 02 2011 21:41:10 gui/admin_user.html

73      677820 Mar 02 2011 21:41:14 gui/admin_user.js

74        1029 Mar 02 2011 21:41:14 gui/CiscoLogo.gif

75         635 Mar 02 2011 21:41:14 gui/CME_GUI_README.TXT

76         953 Mar 02 2011 21:41:16 gui/Delete.gif

77       16344 Mar 02 2011 21:41:16 gui/dom.js

78         864 Mar 02 2011 21:41:16 gui/downarrow.gif

79        6146 Mar 02 2011 21:41:18 gui/ephone_admin.html

80        4558 Mar 02 2011 21:41:18 gui/logohome.gif

81        3866 Mar 02 2011 21:41:18 gui/normal_user.html

82       78428 Mar 02 2011 21:41:20 gui/normal_user.js

83        1347 Mar 02 2011 21:41:20 gui/Plus.gif

84           0 Mar 02 2011 21:41:20 gui/sn

85       11513 Mar 02 2011 21:41:22 gui/sn/handshake.html

86      633459 Mar 02 2011 21:41:24 gui/sn/handshake.swf

87         843 Mar 02 2011 21:41:24 gui/sxiconad.gif

88         174 Mar 02 2011 21:41:26 gui/Tab.gif

89        2432 Mar 02 2011 21:41:26 gui/telephony_service.html

90         870 Mar 02 2011 21:41:26 gui/uparrow.gif

91        9968 Mar 02 2011 21:41:28 gui/xml-test.html

92        3412 Mar 02 2011 21:41:28 gui/xml.template

93       31427 Mar 04 2011 22:35:48 startup-config.bak

94           0 Mar 02 2011 21:41:52 sn

95           0 Mar 02 2011 21:41:52 sn/status

96           0 Mar 02 2011 21:41:54 sn/tmp

97           0 Mar 02 2011 21:42:48 its

98     1083392 Mar 02 2011 21:43:04 its/CME-locale-en_US-English-8.1.2.1.tar

99          98 Mar 02 2011 23:55:26 its/SEPDEFAULT.cnf

100       4102 Mar 02 2011 23:41:52 its/XMLDefault.cnf.xml

101       1110 Mar 02 2011 23:55:26 its/SEP001AA17B0F51.cnf.xml

102       1110 Mar 02 2011 23:55:26 its/SEP001AA17B0F4C.cnf.xml

103       1110 Mar 02 2011 23:55:26 its/SEP0017E072EF18.cnf.xml

104       1110 Mar 02 2011 23:55:26 its/SEP001AA17B0F4D.cnf.xml

105       1557 May 17 2011 13:04:26 its/SEP0021553F667C.cnf.xml

106       1621 May 17 2011 13:04:26 its/SEP00229003A4B8.cnf.xml

107       1621 May 17 2011 13:04:28 its/SEP0021D8B91A07.cnf.xml

108       1621 May 17 2011 13:04:28 its/SEP0021D8B91C75.cnf.xml

109       1465 May 17 2011 13:04:30 its/SEP001DE5EA9F56.cnf.xml

110       1465 May 17 2011 13:04:30 its/SEP001DE5EA9F47.cnf.xml

111       1621 Apr 13 2011 17:04:32 its/SEP002290039FFE.cnf.xml

112        903 Jun 08 2011 01:07:58 its/united_states_7960-tones.xml

113       8777 Jun 08 2011 01:07:58 its/united_states_7960-font.xml

114       1313 Jun 08 2011 01:07:58 its/united_states_7960-kate.xml

115      19750 Jun 08 2011 01:08:00 its/united_states_7960-dictionary.xml

116       2740 Jun 08 2011 01:08:00 its/united_states_SCCP-dictionary.xml

129       1110 Mar 04 2011 21:59:02 its/SEP000D288E4022.cnf.xml

131       1572 May 17 2011 13:04:28 its/SEP00059A3C7800.cnf.xml

152       1572 May 17 2011 13:04:30 its/SEP00061BD0E803.cnf.xml

153       1465 May 17 2011 13:07:00 its/SEP001DE5EA9F57.cnf.xml

154        196 Apr 28 2011 13:29:08 speeddial.xml

155          0 Mar 03 2011 17:47:30 webvpn

156    4686035 Mar 07 2011 19:24:32 webvpn/anyconnect-win-2.5.2017-k9.pkg

157      46958 Jun 08 2011 01:06:58 its/user_define_5_501-dictionary.xml

158      46958 Jun 08 2011 01:07:00 its/user_define_5_502-dictionary.xml

159      46958 Jun 08 2011 01:07:00 its/user_define_5_504-dictionary.xml

160      46958 Jun 08 2011 01:07:02 its/user_define_5_508-dictionary.xml

161      46958 Jun 08 2011 01:07:02 its/user_define_5_509-dictionary.xml

162      16180 Jun 08 2011 01:07:04 its/user_define_5_521-dictionary.xml

163      16180 Jun 08 2011 01:07:04 its/user_define_5_524-dictionary.xml

164      76288 Jun 08 2011 01:07:06 its/user_define_5_525G-dictionary.xml

165       1313 Jun 08 2011 01:07:06 its/user_define_5_525G-kate.xml

166        903 Jun 08 2011 01:07:06 its/user_define_5_525G-tones.xml

167      76288 Jun 08 2011 01:07:08 its/user_define_5_525G2-dictionary.xml

168       1313 Jun 08 2011 01:07:08 its/user_define_5_525G2-kate.xml

169        903 Jun 08 2011 01:07:08 its/user_define_5_525G2-tones.xml

170      55698 Jun 08 2011 01:07:10 its/user_define_5_7921-dictionary.xml

171     137616 Jun 08 2011 01:07:12 its/user_define_5_7921-font.dat

172       1723 Jun 08 2011 01:07:12 its/user_define_5_7921-kate.utf-8.xml

173       1729 Jun 08 2011 01:07:12 its/user_define_5_7921-kate.xml

174      19750 Jun 08 2011 01:07:14 its/user_define_5_7960-dictionary.xml

175       8777 Jun 08 2011 01:07:14 its/user_define_5_7960-font.xml

176       1313 Jun 08 2011 01:07:14 its/user_define_5_7960-kate.xml

177        903 Jun 08 2011 01:07:16 its/user_define_5_7960-tones.xml

178      59183 Jun 08 2011 01:07:16 its/user_define_5_be-sccp.jar

179        665 Jun 08 2011 01:07:16 its/user_define_5_CME-locale-en_US-English-8.1.2.1.tar.cfg

180       1413 Jun 08 2011 01:07:18 its/user_define_5_g3-tones.xml

181      72136 Jun 08 2011 01:07:18 its/user_define_5_gp-sccp.jar

182      59183 Jun 08 2011 01:07:18 its/user_define_5_ipc-sccp.jar

183      59183 Jun 08 2011 01:07:20 its/user_define_5_mk-sccp.jar

184      68617 Jun 08 2011 01:07:20 its/user_define_5_rp-sccp.jar

185       2740 Jun 08 2011 01:07:20 its/user_define_5_SCCP-dictionary.xml

186       2605 Jun 08 2011 01:07:22 its/user_define_5_tags_file

187      19318 Jun 08 2011 01:07:22 its/user_define_5_tc-sccp.jar

188      59183 Jun 08 2011 01:07:22 its/user_define_5_td-sccp.jar

189       2605 Jun 08 2011 01:07:24 its/user_define_5_utf8_tags_file

52563968 bytes available (75620352 bytes used)

[mtempro]

Hi,

Prompts and scripts can be viewed from 3 places I know of CCA, Cue web page and Cue CLI.  If you did a fresh install, CCA can help with a good baseline configuration.  From CUE cli you can issue this command "show ccn prompts", and from the web page http://10.1.10.1you can go to System => Prompts.  The file size of the default AABusinessOpen.wav is notable less than the other prompts and has no recorded audio.  I think somewhere around 1024 bytes.  Try using either one of the aforementioned tools to switch to another prompt for e.g. AAExtensions or AAWelcome.  These prompts should have some recorded voice.  These files are stored on Cue's flash.

music-on-hold.au can be found on the root of flash in the media directory

Hope this helps

[jroddingham]

Thank you for your responses. I am mainly using CCA 3.0 to configure the device. I have verified that the default music on hold exists, and was able to play it on my local machine after grabbing it from flash. However, when trying to configure the MoH within CCA, I cannot get any audio files to select in the dropdown menu.

I did switch to another AA file other than the AABusinessOpen.wav, and it works fine. So at least I know that is working as intended, I just have to record proper greetings and set the call routing as I need.

[mtempro]

Please verify these commands are entered under telephony-service

moh flash:/media/music-on-hold.au

multicast moh 239.10.16.16 port 2000

and I believe you already verified that the files are stored in the correct directory on flash.  Please keep us posted.

[jroddingham]

Hmmm, doesn't look like it. Here is I believe the section in question:

telephony-service

video

fxo hook-flash

max-ephones 22

max-dn 88

ip source-address 10.1.1.1 port 2000

max-redirect 20

auto assign 1 to 1 type bri

calling-number initiator

service phone videoCapability 1

service phone ehookenable 1

service dnis overlay

service dnis dir-lookup

timeouts interdigit 5

system message Interspace Technologies

url services http://10.1.10.1/voiceview/common/login.do

url authentication http://10.1.10.1/voiceview/authentication/authenticate.do 

cnf-file location flash:

cnf-file perphone

user-locale U5 load CME-locale-en_US-English-8.1.2.1.tar

network-locale U5

load 7921 CP7921G-1.3.4SR1

load 7945 SCCP45.8-5-4S

load 7965 SCCP45.8-5-4S

load 7975 SCCP75.8-5-4S

load 521G-524G cp524g-8-1-17

time-zone 12

voicemail 399

max-conferences 8 gain -6

call-forward pattern .T

call-forward system redirecting-expanded

hunt-group logout HLog

web admin system name cisco secret 5 ***

dn-webedit

time-webedit

transfer-system full-consult dss

transfer-pattern 9.T

transfer-pattern .T

transfer-pattern 6... blind

secondary-dialtone 9

night-service day Sun 17:00 09:00

night-service day Mon 21:00 07:00

night-service day Tue 21:00 07:00

night-service day Wed 21:00 07:00

night-service day Thu 21:00 07:00

night-service day Fri 21:00 07:00

night-service day Sat 17:00 09:00

fac standard

create cnf-files version-stamp Jan 01 2002 00:00:00

[mtempro]

Okay, CCA should perform this step for you. 

1. Go to System (in menu bar) click on Preferences => Advance and check Enable CLI postview so we can see cli changes made by CCA.

2.Click on the Configure Drawer =>Telephony=>Voice Features=>Music On Hold

3 In the Audio File box select one of the available wav files and click ok.  (sounds like the current selection is none)

Verify that the changes are committed to cli.

** I didn't see the media directory in the show flash output, could you verify this step first **

[jroddingham]

I think that is the issue, as to why I have no ringtones either. In that pulldown, the *only* option is none. So if I don't have a media directory, what then?

**no, there is no media directory located on the flash that I can see.

[mtempro]

Ah ha, I notice that you're also missing your ringtone directory.  Not sure why you're missing these directories.  I would probably use CCA to install the latest SWP and upgrade both ios and cue, since you're missing those directories I'm not sure what else maybe missing.  This way all the necessary file/folders should be extracted.

** Be sure to check out Steve's Technical Enablement Labs on the homepage of the forum **

[jroddingham]

I guess that's why I was confused. I installed everything from the software pack when I reset this thing back to defaults. Or at least I thought I did. The software pack update is what got me from IOS 12.4ish to 15. I can try it againn I suppose. I even tried extracting the software pack manually, I mean if there's a media folder with the right content I could just put it there instead of doing the whole thing. Ok, well I suppose I will try that then, just backup my config and try the pack again.

[mtempro]

Please keep us posted!

[jroddingham]

After a complete software reload, formatting the flash enabled, my flash directory still looks as it did before. I am baffled as to what is going on. I can repost the new directory listing if needed. I used UC520_8.1.0.zip from the Cisco Download center.

[mtempro · Accepted solution]

If you have a smartnet contract I would open a case with TAC.  If not I'd try the archive tar command to unzip the files unto flash manually.

archive tar /xtract ftp:///UC520-Support-Files-8.0.5.tar flash:

To configure login for the ftp server:

CME(config) ip ftp username

CME(config) ip ftp password

I believe it will overwrite existing files make sure you have enough space on flash.

[jroddingham]

Ahhhh, ok. So I must have missed that file. It appears that CCA 3.0 isn't extracting that item, for some reason. If I do a manual extraction of the zip of the software pack from the download site, within that is the .tar you referenced. A newer version of course, it's 8.1. I can manually extract that and put it on the flash easily enough, as long as it creates the proper directory tree structure when extracted. I think with your help I will now be able to resolve this issue.

Thanks so much!

**final update**

Indeed, that was the issue. After copying the .tar file to the flash, and extracting it all back out manually, the media and ringtones directory did indeed appear as they should. I would guess this is some kind of a small CCA bug, as everything else out of the original complete software pack installs as it should.

[Steven DiStefano]

Using the CCA Telephony Setup Wizard (TSW), when you come to the AA setup window, you can record an OPEN and a CLOSED greeting, to align with your business schedule.   Th that time, they will be transferred to flash.

You can also use the AvT (Admin via Telephone) for a running system to record a new prompt or greeting and it will also upload the file to flash.