cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
4423
Views
0
Helpful
7
Replies

UC540 CUE Reset issues

graeme
Level 1
Level 1

Hi there,

I posted yesterday about problems restoring a backup to a UC540. with no response.

Since then I tried factory reseting the tet unit and CUE seems to have got hosed.

Factory Reset just sits and does nothing in CCA.

When I try to session on to UC540 CUE using

service-module integrated-service-engine 0/0 session

I get the following erroe

Trying 10.1.10.2,2002 ....closed

Connection refused by remote host

I have tried various documents about doing

service-module integrated-service-engine 0/0 reload

then immediately doing

service-module integrated-service-engine 0/0 session

but always get the same result

In CCA it loads voice data upto 97% and stays there for ever.

Or if I try a reset it says applying reset and stays for ever.

Any one got any suggestions

Thanks

Graeme

1 Accepted Solution

Accepted Solutions

paolo bevilacqua
Hall of Fame
Hall of Fame

Open two telnet sessions.

In one type

clear line 2 (and confirm)

service-module integrated-service-engine 0/0 session

You should be able to connect with that

In the other,  type

service-module integrated-service-engine 0/0 reset

Go back to first session, CUE will reset, enter *** at boot, and go from there.

Note: strongly recommend you update to 8.6.2 that is available in the latest software, check this same forum.

View solution in original post

7 Replies 7

paolo bevilacqua
Hall of Fame
Hall of Fame

Open two telnet sessions.

In one type

clear line 2 (and confirm)

service-module integrated-service-engine 0/0 session

You should be able to connect with that

In the other,  type

service-module integrated-service-engine 0/0 reset

Go back to first session, CUE will reset, enter *** at boot, and go from there.

Note: strongly recommend you update to 8.6.2 that is available in the latest software, check this same forum.

graeme
Level 1
Level 1

hi paolo

Clear line 2002

Gives an error of invalid input at the second 0?

Graeme

Sent from Cisco Technical Support iPhone App

Sorry I corrected my post above.

Thanks for the nice rating and good luck!

graeme
Level 1
Level 1

Paolo

Since entering the command I tried to session in to CUE and it worked

Now I'll try a reset thanks

Sent from Cisco Technical Support iPhone App

graeme
Level 1
Level 1

hi paolo

That's what I'm trying to do

Using our test 540 restore production config to test and then upgrade.

But I got cue working and reset so thanks for your help

Graeme

Sent from Cisco Technical Support iPhone App

I need to recover the password for UC540 because the current support company left from us. I browsed the web sites found the procedure to recover the password and it said if I do the UC540 will get factory default configuration. I want to make sure if I recover the password the current configuration will not be deleted. Please help me clear my confusion and it is very urgent.

Thanks,

Mostafa

Kevin Monteiro
Level 7
Level 7

Hi Mohamed,

If you do a factory reset you will loose your config.

Regards,
Kevin

Sent from Cisco Technical Support Android App