01-22-2020 10:02 AM
Hello,
I have a UC560-T1E1-K9 V02 that has been working great connected to a PRI pair of T1 lines from At&t. The power went out and when it was restored we were having issues with the T1 lines (maybe a pole got hit). Our provider TPX came last night and set us up on a 4G network to bypass the T1 Lines. Once they got that set up the DID numbers were connecting ok but our main company numbers which we have carried with us from location to location are not connecting. The technician said he was getting the signal on his tester when he dials that number so he claims they are passing off the call to our system but our system is dropping it. They claim using the 4G network does not change how they are delivering the PRI to our system.
Question is: How can i test our PBX to see if it is causing the issue or if there is something wrong with the configuration of the mian lines that is causing our system to no longer connect when it is on the 4G service?
01-22-2020 10:05 AM
Hi,
Can you share status of 'show ISDN status' and show run so we can review.
01-22-2020 10:21 AM
01-22-2020 11:10 AM
I have just determined that it is maybe my auto attendant that is not working. I dial the auto attendant number from the network and nothing happens. Any suggestions? Should i just delete the auto attendants and reboot and start over?
01-22-2020 11:41 AM
Hi,
Yes , can you just translate the call pointing from autoattendant pilot to your internal DN just for testing ?
01-22-2020 11:44 AM
Yes that is what i did and it works fine.
01-22-2020 11:43 AM
01-22-2020 11:48 AM
If voice card becomes faulty then it should not be showing in inventory.
I do agree that with voip on cucme/vg, simple restart can fix lot of issues :) do it if allowed this time. If didn't fix after then send me the show ISDN status also. Want to check the status of lines.
01-22-2020 11:55 AM
I had my IT guy pull the status and he didn't see any issues. He monitored the call status while we dialed in as well and we could see the calls coming in when we called the DIDs.
01-22-2020 02:33 PM
Good to hear that, so it seems something went wrong with AA part at CUE. Let us know for any support
01-22-2020 03:08 PM
Ended up Rebooting and resetting the voice cards on the PBX and we are up and running again! Thanks.
01-22-2020 03:44 PM
great :) reboot is always unsung hero in voip :)
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide