07-04-2012 07:00 PM - edited 03-21-2019 06:00 AM
Hi, can nayone please tell me how to update a CP-9971 SIP phone with CCA 3.2.1? i have the phoneloads, but CCA wont accept them...
UC540 system with 8.6 Software Pack
Solved! Go to Solution.
07-05-2012 03:45 PM
CCA3.2.1 support 9971 phone load upgrade through SWP only for now, if you want to upgrade FW that not in the SWP and then should be a manual way.
example of 9-2-2
1. copy the phoneloads to flash/phones/9971
2. add tftp-server
tftp-server flash:/phones/9971/dkern9971.100609R2-9-2-2.sebn alias dkern9971.100609R2-9-2-2.sebn
tftp-server flash:/phones/9971/kern9971.9-2-2.sebn alias kern9971.9-2-2.sebn
tftp-server flash:/phones/9971/rootfs9971.9-2-2.sebn alias rootfs9971.9-2-2.sebn
tftp-server flash:/phones/9971/sboot9971.031610R1-9-2-2.sebn alias sboot9971.031610R1-9-2-2.sebn
tftp-server flash:/phones/9971/sip9971.9-2-2.loads alias sip9971.9-2-2.loads
tftp-server flash:/phones/9971/skern9971.022809R2-9-2-2.sebn alias skern9971.022809R2-9-2-2.sebn
3.
voice register global
load 9971 sip9971.9-2-2
create profile
4.
Reset the phone
07-05-2012 03:45 PM
CCA3.2.1 support 9971 phone load upgrade through SWP only for now, if you want to upgrade FW that not in the SWP and then should be a manual way.
example of 9-2-2
1. copy the phoneloads to flash/phones/9971
2. add tftp-server
tftp-server flash:/phones/9971/dkern9971.100609R2-9-2-2.sebn alias dkern9971.100609R2-9-2-2.sebn
tftp-server flash:/phones/9971/kern9971.9-2-2.sebn alias kern9971.9-2-2.sebn
tftp-server flash:/phones/9971/rootfs9971.9-2-2.sebn alias rootfs9971.9-2-2.sebn
tftp-server flash:/phones/9971/sboot9971.031610R1-9-2-2.sebn alias sboot9971.031610R1-9-2-2.sebn
tftp-server flash:/phones/9971/sip9971.9-2-2.loads alias sip9971.9-2-2.loads
tftp-server flash:/phones/9971/skern9971.022809R2-9-2-2.sebn alias skern9971.022809R2-9-2-2.sebn
3.
voice register global
load 9971 sip9971.9-2-2
create profile
4.
Reset the phone
07-05-2012 03:58 PM
Ok i think i worked it out for now.... when i upgraded my UC540 to 8.6 i didnt have the 9971 so the phone load wasnt selected. i am now just adding the phone load by getting CCA to look back at the UC540_8.6 upgrade pack and install the phoneload that way....
looks to be working, will report back soon!
UC540 system with 8.6 Software Pack
07-05-2012 04:23 PM
Hi ok so i have gotten the new 9971 phoneload on the uC box...however i have rebooted the 9971, i have reset it, i have even deleted the phone/extension and recreated it but i still cante get it to upgrade?
what could i be doing wrong?
UC540 system with 8.6 Software Pack
07-05-2012 04:29 PM
please do 'debug tftp packets/event' to see what is going on.
and can i have show run regarding above steps.
thanks
07-05-2012 04:52 PM
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: disabled
Monitor logging: disabled
Buffer logging: level debugging, 4 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled
No active filter modules.
Trap logging: level informational, 193 message lines logged
Logging Source-Interface: VRF Name:
Log Buffer (5000000 bytes):
000197: Jul 6 09:36:08.063: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000198: Jul 6 09:36:25.363: %SYS-5-CONFIG_I: Configured from console by cisco on vty3 (192.168.1.24)
000199: Jul 6 09:36:26.583: VOICE REGISTER POOL-2 has unregistered. Name:SEP2893FEA305DE IP:10.1.1.11 DeviceType:Phone
000200: Jul 6 09:37:00.859: VOICE REGISTER POOL-2 has registered. Name:SEP2893FEA305DE IP:10.1.1.11 DeviceType:Phone
UC540 system with 8.6 Software Pack
07-05-2012 04:58 PM
please do
debug tftp event
debug tftp packet
and reset the 9971 phone.
undebug all
send me the show log and show run. after remove any private.
thanks
07-05-2012 06:50 PM
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: disabled
Monitor logging: disabled
Buffer logging: level debugging, 50 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled
No active filter modules.
Trap logging: level informational, 285 message lines logged
Logging Source-Interface: VRF Name:
Log Buffer (5000000 bytes):
000287: Jul 6 11:48:24.875: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000288: Jul 6 11:48:25.099: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000289: Jul 6 11:48:25.319: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000290: Jul 6 11:48:25.363: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000291: Jul 6 11:48:25.399: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000292: Jul 6 11:48:25.487: %SYS-5-CONFIG_I: Configured from http by cisco on 192.168.1.24
000293: Jul 6 11:49:23.383: TFTP: Server request for port 49152, socket_id 0x8B05464C for process 185
000294: Jul 6 11:49:23.383: TFTP: read request from host 10.1.1.21(49152) via BVI100
000295: Jul 6 11:49:23.383: TFTP: Looking for CTLSEP2893FEA305DE.tlv
000296: Jul 6 11:49:23.383: TFTP: Sending error 1 No such file
000297: Jul 6 11:49:23.503: TFTP: Server request for port 49152, socket_id 0x8B05464C for process 185
000298: Jul 6 11:49:23.503: TFTP: read request from host 10.1.1.21(49152) via BVI100
000299: Jul 6 11:49:23.503: TFTP: Looking for SEP2893FEA305DE.cnf.xml
000300: Jul 6 11:49:23.503: TFTP: Opened flash:/SEP2893FEA305DE.cnf.xml, fd 14, size 4326 for process 185
000301: Jul 6 11:49:23.507: TFTP: Sending block 1 (retry 0), socket_id 0x8B05464C
000302: Jul 6 11:49:23.511: TFTP: Received ACK for block 1, socket_id 0x8B05464C
000303: Jul 6 11:49:23.511: TFTP: Sending block 2 (retry 0), socket_id 0x8B05464C
000304: Jul 6 11:49:23.511: TFTP: Received ACK for block 2, socket_id 0x8B05464C
000305: Jul 6 11:49:23.511: TFTP: Sending block 3 (retry 0), socket_id 0x8B05464C
000306: Jul 6 11:49:23.515: TFTP: Received ACK for block 3, socket_id 0x8B05464C
000307: Jul 6 11:49:23.515: TFTP: Sending block 4 (retry 0), socket_id 0x8B05464C
000308: Jul 6 11:49:23.519: TFTP: Received ACK for block 4, socket_id 0x8B05464C
000309: Jul 6 11:49:23.519: TFTP: Sending block 5 (retry 0), socket_id 0x8B05464C
000310: Jul 6 11:49:23.519: TFTP: Received ACK for block 5, socket_id 0x8B05464C
000311: Jul 6 11:49:23.519: TFTP: Sending block 6 (retry 0), socket_id 0x8B05464C
000312: Jul 6 11:49:23.523: TFTP: Received ACK for block 6, socket_id 0x8B05464C
000313: Jul 6 11:49:23.523: TFTP: Sending block 7 (retry 0), socket_id 0x8B05464C
000314: Jul 6 11:49:23.523: TFTP: Received ACK for block 7, socket_id 0x8B05464C
000315: Jul 6 11:49:23.523: TFTP: Sending block 8 (retry 0), socket_id 0x8B05464C
000316: Jul 6 11:49:23.527: TFTP: Received ACK for block 8, socket_id 0x8B05464C
000317: Jul 6 11:49:23.531: TFTP: Sending block 9 (retry 0), socket_id 0x8B05464C
000318: Jul 6 11:49:23.539: TFTP: Received ACK for block 9, socket_id 0x8B05464C
000319: Jul 6 11:49:23.539: TFTP: Finished flash:/SEP2893FEA305DE.cnf.xml, time 00:00:00 for process 185
000320: Jul 6 11:49:30.527: TFTP: Server request for port 49152, socket_id 0x87A3C3C4 for process 185
000321: Jul 6 11:49:30.527: TFTP: read request from host 10.1.1.21(49152) via BVI100
000322: Jul 6 11:49:30.527: TFTP: Looking for English_United_States/gd-sip.jar
000323: Jul 6 11:49:30.527: TFTP: Sending error 1 No such file
000324: Jul 6 11:49:30.975: TFTP: Server request for port 49152, socket_id 0x87A3C3C4 for process 185
000325: Jul 6 11:49:30.975: TFTP: read request from host 10.1.1.21(49152) via BVI100
000326: Jul 6 11:49:30.975: TFTP: Looking for United_States/g4-tones.xml
000327: Jul 6 11:49:30.975: TFTP: Sending error 1 No such file
000328: Jul 6 11:49:31.051: TFTP: Server request for port 49152, socket_id 0x87A3C3C4 for process 185
000329: Jul 6 11:49:31.051: TFTP: read request from host 10.1.1.21(49152) via BVI100
000330: Jul 6 11:49:31.051: TFTP: Looking for featurePolicyDefault.xml
000331: Jul 6 11:49:31.055: TFTP: Opened flash:/featurePolicyDefault.xml, fd 14, size 825 for process 185
000332: Jul 6 11:49:31.055: TFTP: Sending block 1 (retry 0), socket_id 0x87A3C3C4
000333: Jul 6 11:49:31.063: TFTP: Received ACK for block 1, socket_id 0x87A3C3C4
000334: Jul 6 11:49:31.063: TFTP: Sending block 2 (retry 0), socket_id 0x87A3C3C4
000335: Jul 6 11:49:31.067: TFTP: Received ACK for block 2, socket_id 0x87A3C3C4
000336: Jul 6 11:49:31.067: TFTP: Finished flash:/featurePolicyDefault.xml, time 00:00:00 for process 185
UC540 system with 8.6 Software Pack
07-06-2012 04:25 AM
Ok, i have managed to get it to update. i changed my machine running CCA to a laptop with a direct connection to the uc540 and it all worked fine as you would expect. just dragged the file onto the UC_540 and it uploaded.
the 9971 then updated after i rebooted it.
no onto my next problem of some missing .jar files for the SIP 9971...
almost there...
UC540 system with 8.6 Software Pack
07-06-2012 09:56 AM
could you please provide more detail about your new issue, when it happened, what is error message etc.
thanks
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