UC560 with CCA problem

[samhopealpha]

Hi Everybody,

This is my first time to use UC560, with following configuration tool and version

- Cisco Configuration Assistant 3.2(1)

- IOS UC500-ADVIPSRVICESK9-M, version 15.1(4)M4b

but it seems some function working strange

- When open the "Telephony Setup Wizard", the screen stucks at Current progress 99% in Welcome section.

- When open the "Users/Extensions" > "Users and Phones",

it popup a status message box, and "Loadind Voice Related Data..." the status bar stucks at progress 99%  

what I did for UC560

- erase startup-config, reload

- username admin privilege 15 password cisco

- vtp mode transparent

- interface vlan2, and ip address 10.0.0.1 255.255.255.0

- line vty 0 4, and login local

- ip http server, and ip http authentication local

Anybody knows what is happening here?

Thanks in advance

Sam

[Alexander Maroukian · Accepted solution]

Hello Sam,

The easiest way to start is to copy the default config file to startup. The default config file is located in the main flash directory - e.g. UC560-FXO-K9-factory-8.6.0.cfg (this is dependant on your system but it is cfg file and has factory in it).So you may do the following in CLI (just change the file with the relevant one):

# copy flash:/UC560-FXO-K9-factory-8.6.0.cfg start

# wr

# reload

Then you should have connectivity to the UC (default address 192.168.10.1) from your PC and should be able to finish the telephony setup wizard.

Also please check the following:

Before You Begin

Before running the Telephony Setup Wizard

• If the PC running CCA has more than one network interface (for example, a

dual-NIC for wired and wireless network connection), make sure that only

one is enabled.

• Disable any third-party firewall or TFTP services on the PC running CCA.

• Check the firewall and network security settings on your PC to make sure

that TFTP traffic is allowed between the PC and the UC500

• Ensure that the PC running CCA is directly connected to a LAN port on the

UC500 and has obtained an IP address from the UC500 using DHCP.

• Make sure that the UC500 system is at factory default configuration.

• For non-US locales, download and install localization files in the appropriate

location.

• Make sure that you have gathered all the information listed on the Welcome

page of the wizard.

• If the UC500 will be behind an SA500 Series Security Appliance or SR500

Series Secure Router, connect the UC500 WAN to the SA500 or SR500 LAN

before running the Telephony Setup Wizard.

If you need assistance with connectivity please call SBSC to provide such for faster resolution.

Also CCA admin guide is providing a lot of information about CCA and the setup.

HTH,

Alex

*Please rate helpful posts

[samhopealpha]

Thanks a lot! everything works fine by following your instruction!

[Alexander Maroukian]

I am glad to hear that everything is OK now.

Thank you for the good rating!

Best regards,

Alex

[bascheew]

Thanks, I was having the same problem and copying the factory config to startup did the trick.  One thing to note is that if you follow the steps you outlined:

# copy flash:/UC560-FXO-K9-factory-8.6.0.cfg start

# wr

# reload

The "wr" will overwrite the startup config that was just copied with the running config.  So if anyone runs into this, leave that part out! 

Thanks again!