02-28-2012 09:18 AM - edited 03-21-2019 05:25 AM
Since the Upgrade to 2.2 I am unable to access any of my SIP providers abbreviated dialing functions. Example.
What can be done to remediate?
Dean T Rose
Dallas, TX
02-29-2012 06:28 AM
Any update to this and will this be included in the 2.2 dot release fix?
02-29-2012 07:03 AM
Hi Dean,
The abrieviated SIP provider dialing was never a supported feature of the UC320W. Yes, we have tightened up the dial plans for the new Class of Service features in 2.2.
That said, there are several ways of programming speed dials on the UC320W.
1) program speed dial (line) buttons via the UC320W Configuration Utility on the Phone Buttons pages
2) Press the Settings button on the phone, select Speed Dials, select a digit then add your speed dial with the trunk steering digit 9214844xxxx in your example. To use this speed dial, simply go off hook and dial the single digit.
3) User defined speed dial (line) -- Press and hold an unused line button for several seconds and then the system will prompt you for name and number. Again use the streering digit.
4) Use the Configuration Utility to provision the External Phone directory.
Hope this helps.
Chris
02-29-2012 07:33 AM
Chris -
Maybe I'm missing something here. But in following your instructions for #2 below, when I go off hook and press either a "9" or "4" for which I have setup Speed Dial numbers the system is using the "4" and "9" entry as SIP trunk access. So the Speed Dial is never entered. What am I doing wrong?
As an enhancement request, can CISCO consider an option to dedicate a single Dial Plan digit, lets say "5" for system Speed Dial access. Speed Dials would then be programmed at a system level assigned a number (say 2 digit) like 45. Then when someone (system wide) wanted to dial a speed dial number all they would need to do is "5" then "45" and the number is dialed over whatever is programmed via the Sys Admin Utility.
02-29-2012 09:31 AM
To dial a speed dial digit you must press and hold the key for a few seconds.
Sent from Cisco Technical Support iPhone App
02-29-2012 09:50 AM
Nope holding down the key for several seconds only duplicates that value in the display. Ex: Using 4 as Speed Dial. Holding down "4" results in "44444444444" then attempts to dial "4444444444" and then ends in a "Service Not Available" message.
02-29-2012 12:43 PM
Hi Dean,
Sorry about item #2. I just tested on 2.2.0 and here is what you need to do. Configure the target phone number without the steering digit as the speed dial entry.
Go off hook
Dial the steering digit (9)
Dial the speed dial number
Dial #
I like your enhancement idea. I'll open a formal enhancement request for it.
Thanks,
Chris
02-29-2012 06:43 PM
Dean,
Thanks for your input on adding the system level speed dial list. I have added an enhancement request with id CSCty33878.
Regards,
Randy
03-08-2012 06:32 AM
Chris -
Your suggestion for Speed Dial is still not working. As this is a deal killer, I've downgraded the unit to 2.1.6 until this feature enhancement can be implemented or the "abrieviated SIP provider dialing " or overall dial plans can be loosened.
Thanks
03-08-2012 11:52 AM
Hi Dean,
If the speed dial method I've described above is not working, it is a bug, and I need to find out what is different about the way you have it configured on your system from what we have configured & working in the lab so we can get it fixed.
Chris
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide