05-06-2011 11:27 AM
Bizarre issue I've now experienced on two separate PC's with VPN Client 5.00.07.0410 on 32-bit Windows 7:
Out of the blue, when the user double-clicks the Cisco VPN Client icon, the lock shows up in the system tray, and the application shows in the taskbar. You may get a glimpse of the window when you double-click the taskbar icon, or single click it and choose the application from the list. However, you are not able to actually get the window to be visible. This of course makes it impossible for the user to click the "connect" button.
I've discovered that when the icon is in the taskbar, and you hit "Enter" on the keyboard, it will connect. However I wouldn't expect a user to be able to figure this out, and so it was quite frustrating for them when this happened.
I've noticed there is a new version of the software for 64-bit users, but not for 32.
Anybody else experience this? Find a solution?
I tried uninstalling/re-installing and it made no difference.
-Chris
Solved! Go to Solution.
06-13-2011 09:59 AM
This may be similar to an issue we experienced with VPN client 5.0.07.0290 where the window was actually off screen. Here was our resolution:
For Windows 7:
If that doesn’t work or the user has XP, try this:
05-12-2011 12:57 PM
Nobody else has experienced this?
06-13-2011 07:33 AM
Nobody? I have now had this problem on a 3rd machine. It cannot possibly be that rare.....
06-13-2011 09:59 AM
This may be similar to an issue we experienced with VPN client 5.0.07.0290 where the window was actually off screen. Here was our resolution:
For Windows 7:
If that doesn’t work or the user has XP, try this:
06-13-2011 11:10 AM
Thanks Alex, I will give this a whirl and post back!
-Chris
06-20-2011 06:48 AM
Alex:
That worked perfectly! thank you so much.
Is Cisco aware of this issue?
08-15-2012 10:55 AM
I had same problem here. Solution works perfectly! Thanks a lot.
08-31-2012 05:46 AM
I've just had the same problem running version 5.0.07.0290 on Windows 7 Professional 32-bit. The solution provided above worked - thank you!
02-05-2013 11:17 AM
Same here ... need to add this to my list of stupid Microsoft Windows problems. I like my Mac even more today.
09-04-2013 10:56 AM
Hello,
I have to do above steps each time, when I open up vpn client. Is there anyway to fixed this permanenetly?
Thanks
Hetal Soni
06-17-2014 10:59 AM
Try this so you don't have to do it each time... it worked for XP Pro 32-bit (Dell E6410). Haven't yet encountered on W7 Pro:
Bring up Task Manager (Ctrl+Alt_Delete). Open the Applications tab. Highlight VPN Client, right-click and select Maximize. (Sometimes if the system dies (power-loss) when connected to VPN the registry remembers the minimized setting and will not un-minimize it except with this process (and maybe one yet to be determined).)
I'm currently working (20140617) on a similar issue for W7 Pro for the User Authentication window where the RSA passcode needs to be entered. Alt-Tab works but I'm trying to make it permanent. (One problem is the user has a difficult time following instructions.)
05-12-2015 10:30 PM
It worked for me in Windows 7 x32!!!
"Bring up Task Manager (Ctrl+Alt_Delete). Open the Applications tab. Highlight VPN Client, right-click and select Maximize. (Sometimes if the system dies (power-loss) when connected to VPN the registry remembers the minimized setting and will not un-minimize it except with this process (and maybe one yet to be determined).) - See more at: https://supportforums.cisco.com/discussion/11186511/vpn-client-and-windows-7-window-wont-show#sthash.I6d7QiBe.dpuf"
Thanks!
11-14-2017 02:04 AM
This works...
04-26-2019 03:05 PM
03-10-2015 06:07 AM
That was exactly my issue! Thanks akirchwey!
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