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Migration to the Webex app - Community "Ask Me Anything"

Cole Callahan
Cisco Employee
Cisco Employee

migration AMA-04.png

This thread is intended for community members to discuss and ask questions specific to Migrating to the Webex app. With 3 technical experts joining us to answer your questions and provide resources, we welcome questions about technical configuration, feature parity, functionalities, best practices, reporting, etc. 

Featured experts


Ken Wong is a Technical Marketing Engineer at Cisco and has been with the company for many years primarily focusing on Collaboration Technology. Most recently, he works on Webex Platform and Cloud Video Conferencing that includes Webex Meetings, Calendar Service, Microsoft/Slack/Facebook integrations, Slido, Webinars, VDI, and Platform Deployment. He also supports customers on Webex Meetings App to Webex App migration and is the author of Transitioning from Webex Meetings App to Webex App Deployment Guide.


Steven Fly is a Technical Marketing Engineer (TME) within Cisco’s Collaboration Technology Group with 20+ years of experience in Cisco Unified Communications, Cisco TelePresence/Video, and Webex. His focus is migrations which includes all collaboration workloads (messaging, calling and meetings) and moving from on-prem solutions to Webex. He works with the Webex product and engineering teams on the migration process along with assisting partners and customers on their Webex migration journeys.

PICTUREOFSHANE.jpgShane Long is a Technical Marketing Engineer (TME) within the Cisco Collaboration Technology Group, focusing on all things Webex app. This includes deployment, best practices, and integrations, with a particular focus on migration to Webex from Jabber. Prior to working on Webex, Shane mainly focused on Cisco Jabber. Shane began working at Cisco as part of collaboration engineering in 2007, and became a TME in 2012.


To participate in this event, please use the sanwwj_0-1647457011745.png button below to ask your questions. Feel free to ask your questions ahead of time. Our experts will be actively answering them March 21 - March 25.

2 randomly selected participants will win Webex Community Swag!

Response Signature


Hi Team, 


If it is still open,  two queries to address one of the customer requirement

  1. Does the webex calling with the local gateway support the SRST feature on the local gateway? What is the resilience that end customers can rely on once their internet connection to webex breaks? 
  2. Can we register a third-party sip softphone client with a webex control hub? 
  3. When can we expect the presence status rely from MS team/outlook to the Webex app? At present, the Webex app shows the user is available when the user is on call in their MS team (meeting)? 



These questions are related to Webex Calling, not to the Webex Meeting Desktop to Webex App migration, so they're better kept in the Calling forum..



1) There is currently no SRST support. Webex Calling has a feature Business Continuation: If no device or app is registered for a user, incoming calls will be forwarded to the specified number.

2) Only devices listed in are officially supported. You may try grabbing the SIP credentials from an ALGO device or so, but no guarantee/support if it is not working for your device.

3) There is currently not ETA for that. The Recos Suit is able to sync presence:


We are in the process of testing the Webex App but are running into some issues when it comes to joining meetings. My understanding is that webex meeting should launch within the webex app. However we are noticing that isnt the case with several of our users. Some users when joining a webex meeting are actually joining via the webex meetings app instead of the webex app. This isnt happening to all of our test users but several of them. 

When joining a meeting via the Webex App a new window still opens so it is not actually inside the Webex App (just wanted to make sure that was clear).  Once users get to the join/start meeting screen or is in the meeting, if they click on Help > About they will see different info depending on which app was used to connect to the meeting.


The attached WDA.png image is what you see when joining via the Webex Meetings Desktop App and the WXA.png image is what you see when joining via the Webex App.  Note the "Webex Meetings" indicated on the WDA help screen.


For cross-launch to work it would be enabled for the Org or could be enabled for some individual users only. If it was enabled for individual users then they will have a different experience than for users that do not have it enabled. Also there was a fix for  a Windows cross-launch issue back in Sep 2021 (41.9.3), but if your users are running a later version of the Webex App then this should not be an issue for them.


Are users joining via the Webex Meetings App joining from the same device types (e.g. Windows, Mac, iOS, Andriod, VDI) as the ones that join via the Webex App?


I'd suggest reaching out to TAC and/or your CSM to have them look into the cross-launch settings and help troubleshoot why some users are experiencing this.