My organization is migrating from Jabber to Webex app. A consistent complaint is the lack of presence updates based on Outlook calendar entries. Jabber was very consistent in showing a users presence as "In a Meeting" for any Outlook calendar event that showed the user as Busy. Webex app appears to only update the presence status of Out of Office messages, in a call events, and Webex enabled meetings. Users are complaining that for in person calendared meetings and just time blocks calendared as Busy that Webex shows presence status of Active (Available, Green). People are going back to office now and will have more and more on prem Meetings. That will be a big problem for us, specially if I compare with MS Teams. All of our users are configured for Hybrid Calendar so the Outlook calendar Information is available in Webex app. Why it is this still missing? If it is on the raodmap, waht is the ETA?
I was in touch with our Webex Customer Success Manager and I figured out that there is a Beta witch he can activate for our company in order to show the missing outlook calendar presence in the Webex status. I hope I can tell more about soon.
My Cisco Webex Success Manager let activate the feature in the Backend for our company and it is working since then. I don't know the reason why this feature has to be activated by Cisco in the Backend on request of the Cisco Webex Success Manager and is not something that can be managed in the Control Hub.