Webex CVI and OBTP issue

[por_msne03]

Hi

I have enabled CVI and hybrid calendar for obtain OBTP in my organization, it working fine.

But when I have forward invitations scheduled from outside of my Microsoft organization to the device, and add the following command: Set-CalendarProcessing -identity "room" -ProcessExternalMeetingMessages $True

The OBTP not show on the screen, any idea or suggestion?

[jasminba]

Hi Everyone,

thank you very much for this topic and help. I have registered two rooms with CVI and hybrid calendar - and unfortunately the same issue. If I invite the room via Microsoft calendar from an internal user. It works - the button is visible. When I setup a team meeting from an external user (I created a test account with a different domain) than no chance- you see the meeting on the Display but the button is missing. When I setup the room resource on the Microsoft portal I exactly followed 1:1 the description. The last command I entered in the PowerShell was:

Spoiler

Set-CalendarProcessing -Identity "My Room" -AutomateProcessing AutoAccept -AddOrganizerToSubject $false -DeleteComments $false -DeleteSubject $false -ProcessExternalMeetingMessages $true -RemovePrivateProperty $false -AddAdditionalResponse $true -AdditionalResponse "This is a Microsoft Teams Meeting room!"

It was accepted by the system but still nor button to join.

When I enter the teams-App with the Room account I see the meeting in the calendar and I can join via the Teams-APP

Any ideas? I already asked the cisco support but no answer for one week.

Thanks J

[Brian Fitzpatrick]

Thanks so much for the post!  We were having this exact problem and have been tearing our hair out.  We just ran that command on a test room and bingo the Join button came up as expected.

[b.winter]

Hi,

I had the problem, that the "Join" button is not showing, because the following command was not set:

In order for OBTP to work consistently on invited devices, you must ensure that the mail system does not have a policy to automatically delete meeting comments. The following PowerShell command ensures that comments are retained so that the Hybrid Calendar Service can use them to process meetings:

Set-CalendarProcessing -identity "room" -DeleteComments $false

After the MS guy entered the command, the button was there.

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[malbaiti1]

Do you have any email filtering changing the invite URL? Does all external invites fail?

you might need to check on that.

[amolwable123]

Is there any workaround if the customer have email based security enabled?