Webex Hybrid Calendar service configuration fails.

[5959]

Hi Teams,

For Webex Hybrid Service Management configuration, we allowed all ports to Expressway and its IP address, but the initial registration fails with the following statement.

Failed: Update failed to complete within time limit.

If you know the cause and solution of this problem, I need your help.

[josviz · Accepted solution]

Hello @5959,

Please make sure you have the latest updated Webex Root CA Certificates in your Expressway server. See the following article for guidance:

Update Webex Root CA Certificate for Expressway Hybrid Service Connector Hosts
https://help.webex.com/en-us/article/fta9r7/Update-Webex-Root-CA-Certificate-for-Expressway-Hybrid-Service-Connector-Hosts

Once you have those Cert's updated please re-try the process and share the results.

Cheers,

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[hanzelc]

Hello.  If you've reviewed and followed the deployment guide for Hybrid Calendar services and you continue to get this error, I would suggest contacting Technical Support.  They can review the details with you and possibly guide you to what could be going wrong.  Here's an article on how to contact Technical Support and open a case:  https://help.webex.com/en-us/article/WBX162/How-Do-I-Contact-Webex-Customer-Services-or-Technical-Support?