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Differences in external dialing digits.

dgonzalez1
Level 1
Level 1

Hello, my customer is saying that when they dial from the webex app they dial '0' for external calls, but if they dial from a physical phone, they have to dial '00'.  I don't see where could be this difference.

If I go to Services > Call > Locations, select a location and scroll to Dialing, external dialing is set to '0'.

Why could the physicall phones need a '00' for external calls?

 

Thanks,

Diego.

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