Register Poly VVX 150/250 to Webex Calling

[rchaseling]

I'm trying to register some Poly VVX 150/250 phones to a demo webex calling site we have setup. I have followed the process in this link

https://help.webex.com/en-us/article/njwkamr/Poly-and-Yealink-support-on-Webex-Calling#

to the letter but still won't register to Webex. I've tried both the polycom.broadcloud.eu and the polycom-eun.bcld.webex.com URLs but both the same. Got them plugged into my home network so no unusual security / firewall setup (running webex cscan tester gives good results from my network

Have the MAC address correctly entered into Webex Calling. How can I troubleshoot where this is going wrong without trying to get packet captures etc?

[techslusk]

Rchaseling, 

What was the result?

[rchaseling]

For me the poly needed an upgrade to the latest firmware version from Poly site

[mo000000111]

Does not answer question of why polycom vvx250 repeated fails with flash.cfg as per Poly and Yealink support on Webex Calling

[mo000000111]

Hello, I too have wasted too much time with Poly's.   I learned finally from the company (Acrisure) telephony support --->following the instructions for flashing from poly to WebEx will not work unless the phone is already in the Webex Control Hub.  Once my company telephony support added it to control hub---registration worked with the flash instructions.

I had limited admin access to control hub

[Vaijanath Sonvane]

Hi @rchaseling ,

I haven't tried these device and it should work as it is supported. One statement I noticed in below document:

https://help.webex.com/en-us/article/qkwt4j/Supported-devices-for-Webex-Calling

Supported third-party devices

The use of third-party devices facilitate customer migrations to Webex Calling. The use of these devices on Webex Calling requires approval from your Cisco account manager to enable them for provisioning in Control Hub.

I have tried other third party devices but I never reached out to Account Manager to enable them for provisioning. May you can check with Account Manager if this can be the issue in your case.

[rchaseling]

mmm worth a shot i guess - the fact that you can select the exact phone model in webex makes me think it should work as is but I guess I better find out that answer. Will update