02-18-2023 03:37 PM
i want to distinguish the reason of missed calls. so I can rely on Termination Call detail table to distinguish missed calls. I hope I can get some advice from the cisco community and experts. Have a great day!
02-21-2023 07:50 PM
thanks for your reply, i am trying to find and distinguish missed calls. eg: customer hangs up when ring agent, the customer stamps when the agent holds the machine , agent did not answer the call.... i don't understand received all the call deposition codes, so it is impossible to distinguish them exactly. i hope you can help me or give me some advice and suggestions.
02-20-2023 10:37 AM
Have you checked https://help.webex.com/nmug598/ for the possible field values of the report?
I think the answered field, Releasing party, and reason fields may be helpful.
For which scenarios are you looking in particular?
02-21-2023 11:14 PM
thanks for your reply, i am trying to find and distinguish missed calls. eg: customer hangs up when ring agent, the customer stamps when the agent holds the machine , agent did not answer the call.... i don't understand received all the call deposition codes, so it is impossible to distinguish them exactly. i hope you can help me or give me some advice and suggestions.
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