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449
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1
Helpful
3
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Unassigned Numbers Forwarding

Isaiah DeKam
Level 1
Level 1

We have a lot of unassigned DID numbers from other organizations we have acquired and want their numbers to redirect to our main phone number. I am not finding an easy way to get these numbers to forward. I saw auto-attend might be a solution, but it only can do 10 numbers, my other worry with that is down the line they may eventually repurpose these phone numbers and assign them to someone and they will have to go into the auto attend and remove the number (and this could easily be missed). Is there any way to make a "rule" for all unassigned and active numbers to transfer to our main line? We used to achieve this with a translation pattern before we migrated to Webex Calling.

3 Replies 3

Harmeet Singh Bhare
Cisco Employee
Cisco Employee

Configuring Virtual lines with call forward all could also be an option here (from WxC side). However if your PSTN type is Local Gateway, it will be easy to configure/manage on gateway currently instead Webex calling to direct calls for those DIDs to main number towards Webex calling.

 

Vaijanath Sonvane
VIP Alumni
VIP Alumni

The Translation Patterns is under development and will be released in soon. Please check this What's New section:

https://help.webex.com/en-us/article/rdmb0/What's-new-in-Webex-Calling#id_121730 

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

dtibbe
VIP
VIP

Yep, AA or CQ or HG is currently the only way. Maybe there will be an improvement in the future, please contact your account team and create/upvope an aha for that at https://ciscocollabcustomer.ideas.aha.io/