Does Cisco Webex support Unify/ Mitel Openscape IP55G desk phones

[IanMellor2859]

Hi,

I was wondering if anyone knows if Unify/ Mitel Openscape IP55G desk phones can be either flashed, changed or modified to be compatible with Webex Calling (MMP) or SIP based Unify/ Mitel Open-scape PBX environment is compatible with Cisco Webex Contact Centre?

[Vaijanath Sonvane · Accepted solution]

Hi @IanMellor2859,

Webex Calling supported devices list doesn't include Unify/ Mitel OpenScape IP55G desk phones. The list of supported devices is mentioned in below URL:

https://help.webex.com/en-us/article/qkwt4j/Supported-devices-for-Webex-Calling

Webex Contact Center can be used with any phone system. You need to look at how you are going to integrate it with you Mitel PBX. Below are two options:

1. Use Local Gateway with Webex Calling and Integrate Local Gateway with Mitel PBX

2. Use Webex Contact Center with Cisco provided PSTN.

[IanMellor2859]

Thank you for sharing these options, as it is very much appreciated.