liveData reports error on CUIC "Loading view" error

[RJ2191993]

Hello, 

I have a UCCX 11.6 and CUIC 11.6 (end of support). However, I have an issue with loading live data reports on CUIC 

When I tried to run any report, CUIC is enable to display the data and I got the "loading view" error 

I tried also reboot the server, but report page stuck in "Loading view..." state

Also, I changed the browser and check if it works, but same error occurred.  

Any ideas ?  

thank you in advance 

[mparra.fusionet]

Hi@RJ2191993 

have a look if your UCCX has the fix for bug belo, it had the same symptoms and it was all the rage due to Chrome changes done in 2018, lots of people that were using browsers Firefox/IE or any Non Chrome based browser were not seeing this issue, only on Chrome based ones.

https://quickview.cloudapps.cisco.com/quickview/bug/CSCvj74116

Fix to see if you have installed in your UCCX:

Cisco Unified Contact Center Express (Unified CCX) Release 11.X-CSCvj74116-chrome67 cop file.

https://software.cisco.com/download/home/286314216/type/286315794/release/MultipleRelease_Cops

[PJMack]

You should repost this question in a more appropriate category - this is for questions about Webex devices, not Contact Center. Try here: https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center