We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi all, we have a challenge and not able to find a good way to solve the customer requirements.We have a skill-based enviroment, possible that behind each Queue can be several steps/teams and that we have skill profiles mapped to Agent or the entire ...
Looking for support with the 'Webex App for Jira'. I was sent here by this link https://developer.cisco.com/ecosystem/webex/apps/webex-app-for-jira-cisco-systems-46131/ Trying to understand whether or not the Webex App for Jira lets me "associate a ...
I have created a bot which anyone in my organization can use to raise a request with my team. Once any user sends a message , the bot gets that user's ID and Message and sends it into my team space. The bot gives a reply button. I want to add a funct...
HelloI'm trying to create an application that calls a user and plays a message letting them know they have been assigned a task. I have been exploring the rest api and played with the /v1/telephony/calls/dial api but I see that there are different ki...
Hi, we need to receive presence events in a application for 2000 people, for all the organisation. We managed to subscribe to receive the events but get a limitation of about 100 people. If we register more than these, we receive evicted information ...
Hi Team,I am looking to build a custom softphone for integration into my application. I've tried using existing JavaScript SDKs and Customer Experience APIs but haven't had much success. I'm specifically looking for a solution to build a custom softp...
Hi, I made a sidebar app that monitor the callstate, if changed and an incoming call is notified it will show the number and other information about the customer. This works great on my own user accont, but it doesn't work at others. What could cause...
Join the Webex for Developers team on Wednesday, September 25th at 10am PDT for an exciting webinar on "AI and Webex: Transforming Industries with Cutting-Edge Integrations". Discover how developers are leveraging AI, including Generative Pre-trai...
Can someone help how can we use business rule and BRE request for ZIP Code routing in webex flow editor. We have a lists of zip code (Count is 6000) and they are mapped to call queues.
When get below error in Hunt Group API"errorCode": 25055,"message": "INVALID_COUNTRY_CODE. Missing or invalid default region.", Body request { "name": "xxxxxxxxxx", "phoneNumber": "xxxxxxxxxx", "extension": "xxxx", "firstName": "Hakim", ...
We are experiencing connection timeout issues when trying to access the WebEx API. We have whitelisted the Webex API domain and relevant IP Address (170.72.245.220, 170.72.245.169, 170.72.245.124, 170.72.239.205, 170.72.239.23, 170.72.239.166). The A...
Hello, We would like to integrate Webex API in to our Web Application. Is any additional licenses required for Webex API while ordering the Webex Enterprise Meetings Plan? @webexapi Kindly advice.
"headless": {"id": "dw-headless","widgets": {"comp1": {"comp": "agentx-custom-desktop","script":"https://cx-crmconnector.ciscoccservice.com/salesforce/v1.1.9/dist/index.js","attributes": {"outDialAni":"<OutDialAniValue>","crmLibPath":"https://cx-crm...
Can you create a Webhook for telephony_calls/created for Call Queues?Since you can't create telephony_calls events for the organization at large and parse them, I was going to just configure a webhook for each queue that we actually want to be notifi...
HI, Is it possible for Webex to detect the microphone status and which application is currently using the microphone. Are there any documentation to give more information on these lines. Thanks, Suprabha
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