We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi,In the Customer Activity Record Repo, the stock variables Previous Queue Name and Previous Agent Name are not populating like Previous State (Previous State is working). I'm not filtering or using the variable wrong.I'm trying to create a report w...
I tried retrieving meeting participants using the https://webexapis.com/v1/meetingParticipants endpoint, but I keep encountering this error:{ "message": "The server understood the request, but refused to fulfill it because the access token is missing...
Hi,Trying to find a way when a call comes in, it rings simultaneously to the speaker and headset from the contact center desktop. Looksir like there is no built-in way. If anyone knows how I can do this, please let me know. Open to any idea, hardware...
Hi, I'm trying to add a button or icon in the advanceHeader to link my teams sharepoint site, I was able to create the button, but I can't get it working.Below is my code:If someone can help with the code or send me a good article on this, that would...
Hi,I know it is possible to restore archived spaces as described here:https://help.webex.com/en-us/article/nh3dvu7/Webex-App-%7C-Restore-archived-or-missing-team-spaces but how can I do that via Webex API?I was not able to find a reference for the "M...
Hi Team, we are using Search APIs to get the historical data based on task id on regular intervals but sometimes it send 429 (Too many requests have been sent in a given amount of time and the request has been rate limited) status code with mentioned...
I am trying to connect developer sandbox with salesforce connected app via Integration option.I already created salesforce app (with client ID and private key) but when i insert the same thing in WebEx CC it gives me this errorReferrer: Control Hub n...
Hello everyone,I once set up WebEx instant connect on my domain. I enabled it on instant.webex.com. I can create meeting url and send the links to invitees. This is working very wellNow I want to set it up for my friend. I have enabled the instant co...
Hi Team, Do we have this feature available for both Voice and SMS? Has anyone worked on the Webex Connect Opt out mechanism?
I have logged into the developer portal using my corporate email address. Our email format is [email protected] attempting to set up the Service App, I am prompted to enter my email address. When entering my company email ad...
I have a webex bot that we use to send periodic updates on some jobs. i want to retrieve the messages sent by that specific bot in my webex space. I checked the documents and it seems i can only retrieve the @ @ Is it possible to fetch the messages t...
Hello, I'm brand new here -so I apologize if posts like this are in bad taste..But our firm is highly motivated to find a company or individual that can build us a simplified Webex Meetings experience. From what Cisco has shown us, they make many of...
Hi All, Is there an API available that allows us to retrieve the agent idle time along with their idle status codes? Specifically, we are looking for details such as: How long an agent was idle The specific idle status code during that time Duration ...
Hi Team,I am working on one requirement where I have the meetingId and I need the meeting JoinUrl, Is there any API available which will give the JoinUrl as response on the basis of meetingId.I have tried this API "https://webexapis.com/v1/meetings/{...
Greetings, Im trying to use xCommand SoftwareUpgrade operation for NH-C90 and for some reason this is what it results with: { "message" : "Timed out waiting for command result", "errors" : [ { "description" : "Timed out waiting for command result" ...
