Can't join to Webex meeting on Monterey MacOs M1 chip

[dmytro.nikitin]

 

After updating to Monterey MacOs Webex can't join the meetings with the error "The Webex site is not currently available. Try again later"

[Cole Callahan]

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[Georg Kehrer]

Hi All

Does somone see there exist different Image:

• Macs mit Intel-Chip: https://binaries.webex.com/WebexTeamsDesktop-MACOS-Gold/Webex.dmg

• Macs mit M1-Chip: https://binaries.webex.com/WebexDesktop-MACOS-Apple-Silicon-Gold/Webex.dmg

Regards

Georg

[sturner1]

it works fine on my iMac with intel chip and Monterey 

I get the same message as above on my MacBook Air with M1 chip and Monterey

worked just fine on MacBook Air last week before the Monterey upgrade

[Anatol Studler]

Yup, that's already since a while. I am using the ARM M1 Image since the very first day and the error is with that exact image.

[Cole Callahan]

Hi @dmytro.nikitin @Anatol Studler @deh2k @Nithin Eluvathingal ,

Thanks for bringing this to our attention. I have sent this to my teams internally to provide any guidance. Will update this post when I have more information. Thank you!

[HENRY_KIM]

Hello,

I reported the issue via email, but I have a same problem, but with my new M1 Pro MacBook Pro. Fresh installed the app, tried cleaning a cache, but I get the same message. 

[Anatol Studler]

Same Issue, also with M1 MacBook Air.

Uninstalled the App, deleted all Caches and Library entries.

Reinstalled, login, same Issue again.

[Nithin Eluvathingal]

Its working on my Intel Mac Monterey. I think you need to contact  support. 

[Anatol Studler]

Besides my M1 MacBook Air, I also tested it on my MacBook Pro 2017. On the x86 Device it works fine.... next week I will test it with my brand new M1 MAX MacBook Pro.

I asked our Corporate Collaboration Engineers to open a case with Cisco.

[Cole Callahan]

Interesting, that is helpful information that I will be sure to forward to our team.

[Anatol Studler]

We just verified it with a virgin and brand new M1 Pro MacBook Pro 14 and with Monterey. Also this device has issues and cannot connect to a Webex Meeting.

So in short, the problem is with ARM Based Macs and Monterey as operating system.

[Nithin Eluvathingal]

I am able to join the webex meting from Monterey. I joined one meeting half an hour back. 

Clear the cache  and try... 

[deh2k]

I have the same problem using Webex on Monterey.  I have followed the instructions for clearing the Webex cache and it does not help.  I wonder if it is a problem with M1-based Macs since this seems to affect only some people.

This is the information I used to clear the cache:  https://help.webex.com/en-US/article/WBX000026120/How-Do-I-Clear-the-Webex-Cache-on-a-Mac? 

[dmytro.nikitin]

I've also removed all the related to cisco/webex content from `~/Library/Caches` and `~/Library/Application Support`, restart the app,  login, and still can't join or create a meeting.  

@Nithin Eluvathingal, yes M1 chip. 

[Nithin Eluvathingal]

Mine is a 2017 mac,it worked today after updating to Monterey .. let me try again.. and will update the behaviour.. 

[dmytro.nikitin]

What kind of cache do you mean? And what is the best way to clear it? 

P.S. I'm using the desktop app 

[Nithin Eluvathingal]

Is it the same case of @deh2k , are you using M1?