AIR-CAP2702E-B-K9 has no clients

[chevymannie]

We recently deployed three AIR-CAP2702E-B-K9 APs to our 5508 controller.  The APs are in areas where there are several users, however the users are locked on to APs in other locations.  Even if you stand right under it.  Has anyone else had experience with users not connecting to APs even if they are right under them?

[Leo Laohoo]

1.  Maybe the AP is joined to a different AP Group; 

2.  Maybe APs is "disabled" or radios are disabled

[chevymannie]

Nope.  Turns out the sales guy forgot to put the external antennas on the quote.