cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1086
Views
0
Helpful
2
Replies

AIR-CAP702I-E-K9 not join to 2504 WLC

inforinver
Level 1
Level 1

Hi, I have a 2504 WLC with 3 APs AIR-CAP702I-E-K9.

 

A few days ago a power loss corrupted the firmware of one of the APs. Through tftp we have loaded a new firmware to that AP and when connecting it in the same network as the wlc, this ap does not bind to the controller.

 

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0


(Cisco Controller) >show ap join stats summary all

Number of APs.............................................. 3 

Base Mac             AP EthernetMac       AP Name                 IP Address         Status
1c:e8:5d:99:4d:60    1c:e8:5d:b9:f8:96    AP1                     192.168.5.201      Joined    
54:7c:69:71:0c:40    54:7c:69:71:0c:40    AP3                     192.168.5.203      Not Joined
54:7c:69:71:14:60    54:7c:69:db:f5:66    AP2                     192.168.5.202      Joined


(Cisco Controller) >show ap join stats detailed 54:7c:69:71:0c:40 

Sync phase statistics
- Time at sync request received............................ Not applicable
- Time at sync completed................................... Not applicable

Discovery phase statistics
- Discovery requests received.............................. 181
- Successful discovery responses sent...................... 181
- Unsuccessful discovery request processing................ 0
- Reason for last unsuccessful discovery attempt........... Not applicable
- Time at last successful discovery attempt................ Jun 02 13:01:40.669
- Time at last unsuccessful discovery attempt.............. Not applicable

Join phase statistics
- Join requests received................................... 160
- Successful join responses sent........................... 0
- Unsuccessful join request processing..................... 160
- Reason for last unsuccessful join attempt................ Join message decode vendor specific payload Failed
- Time at last successful join attempt..................... Not applicable
- Time at last unsuccessful join attempt................... Jun 02 13:01:23.142

Configuration phase statistics

--More-- or (q)uit
- Configuration requests received.......................... 0
- Successful configuration responses sent.................. 0
- Unsuccessful configuration request processing............ 0
- Reason for last unsuccessful configuration attempt....... Not applicable
- Time at last successful configuration attempt............ Not applicable
- Time at last unsuccessful configuration attempt.......... Not applicable

Last AP message decryption failure details
- Reason for last message decryption failure............... Not applicable

Last AP disconnect details
- Reason for last AP connection failure.................... Not applicable
- Last AP disconnect reason................................ Not applicable

Last join error summary
- Type of error that occurred last......................... Lwapp join request rejected
- Reason for error that occurred last...................... Join message decode vendor specific payload Failed
- Time at which the last join error occurred............... Jun 02 13:01:23.142

AP disconnect details
- Reason for last AP connection failure.................... Not applicable
                                                                           Ethernet Mac : 54:7c:69:71:0c:40  Ip Address : 192.168.5.203


(Cisco Controller) >show license capacity


Licensed Feature    Max Count         Current Count     Remaining Count
-----------------------------------------------------------------------
AP Count            5                 2                 3              

 In debug mode:

*spamApTask2: Jun 02 13:12:37.475: 54:7c:69:71:0c:40 Unknown vendor-specific message 0x00d7 from AP 

*spamApTask2: Jun 02 13:12:37.475: 54:7c:69:71:0c:40 Failed to validate vendor message element length 54:7C:69:71:0C:40 

*spamApTask2: Jun 02 13:12:37.475: 54:7c:69:71:0c:40 Failed to validate vendor specific payload in Join request

*spamApTask2: Jun 02 13:12:37.475: 54:7c:69:71:0c:40 Failed to decode vendor specific payloads in Join request

*spamApTask2: Jun 02 13:12:37.475: 54:7c:69:71:0c:40 Join Request Decode Failed: Failed to decode Join request from 192.168.5.203:65359

*spamApTask2: Jun 02 13:12:37.481: 54:7c:69:71:0c:40 State machine handler: Failed to process  msg type = 3 state = 0 from 192.168.5.203:65359

*spamApTask2: Jun 02 13:12:37.481: 54:7c:69:db:f4:e4 Failed to parse CAPWAP packet from 192.168.5.203:65359

*spamApTask2: Jun 02 13:12:37.483: 54:7c:69:db:f4:e4 Discarding non-ClientHello Handshake OR DTLS encrypted packet from  192.168.5.203:65359)since DTLS session is not established 

*spamApTask2: Jun 02 13:12:54.984: 54:7c:69:71:0c:40 ApModel: AIR-CAP702I-E-K9

*spamApTask2: Jun 02 13:12:54.984: 54:7c:69:71:0c:40 Unknown vendor-specific message 0x00d7 from AP 

*spamApTask2: Jun 02 13:12:54.984: 54:7c:69:71:0c:40 Failed to validate vendor message element length 54:7C:69:71:0C:40 

*spamApTask2: Jun 02 13:12:54.984: 54:7c:69:71:0c:40 Decoding WTP vendor specific message element failed

*spamApTask2: Jun 02 13:12:54.984: Unknown AP type. Using Controller Version!!!

*spamApTask2: Jun 02 13:12:54.985: 54:7c:69:71:0c:40 ApModel: AIR-CAP702I-E-K9

*spamApTask2: Jun 02 13:12:54.985: 54:7c:69:71:0c:40 Unknown vendor-specific message 0x00d7 from AP 

*spamApTask2: Jun 02 13:12:54.985: 54:7c:69:71:0c:40 Failed to validate vendor message element length 54:7C:69:71:0C:40 

*spamApTask2: Jun 02 13:12:54.985: 54:7c:69:71:0c:40 Decoding WTP vendor specific message element failed

*spamApTask2: Jun 02 13:12:54.985: Unknown AP type. Using Controller Version!!!

*spamApTask2: Jun 02 13:12:54.986: 54:7c:69:71:0c:40 ApModel: AIR-CAP702I-E-K9

*spamApTask2: Jun 02 13:12:54.986: 54:7c:69:71:0c:40 Unknown vendor-specific message 0x00d7 from AP 

*spamApTask2: Jun 02 13:12:54.986: 54:7c:69:71:0c:40 Failed to validate vendor message element length 54:7C:69:71:0C:40 

*spamApTask2: Jun 02 13:12:54.986: 54:7c:69:71:0c:40 Decoding WTP vendor specific message element failed

*spamApTask2: Jun 02 13:12:54.986: Unknown AP type. Using Controller Version!!!

 

2 Replies 2

marce1000
VIP
VIP

 

 - Check if this thread can be helpful :

           https://community.cisco.com/t5/wireless-and-mobility/wlc-2504-ap-join-fails-with-quot-unknown-ap-type-using/td-p/2593963

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

patoberli
VIP Alumni
VIP Alumni
I would RMA it, you have live long (10 years) hardware warranty.
Here the terms: https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740619.html
Review Cisco Networking for a $25 gift card