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Aironet 1852i primed to wrong regulatory domain

tnayak
Level 1
Level 1

I hope someone can tell me what I need to do to provision my 1852i.  My goal is to set this device up as the Primary AP on my network and my problem started when I couldn't access the Mobility express web console.  I tried resetting the access point, but that made the problem worse.  Now, when I complete the Cisco Wizard Configuration Tool using the CLI the Aironet reboots and the LED is flashing RED.  The documentation indicates that this means that the AP primed to wrong regulatory domain, but my model # is AIR-AP1852I-B-K9 and the country is set to "US". I don't know what to do because the Cisco AirProvision is not available on the iPhone App Store.

 

I read another post that mentioned the problem could be caused by an incorrect system time.  The system time on my Aironet IS NOT correct, but I could not find a way to set it manually.  The (Cisco Controller) config>time manual command only seems to enable you to set a date:

          (Cisco Controller) config>time manual ?
          <MM/DD/YY> MM/DD/YY - Date portion

 

I tried the instructions for Resetting or Unpriming the AP in the Cisco Aironet Universal AP Priming and Cisco AirProvision User Guide (2015), but the commands do not exist in privileged exec mode on the 1852i.

 

I executed this command to make sure that the access point type was set to Mobility Express:

AP0038.DF1A.39A0#ap-type mobility-express tftp
Image upgrade not needed, changing AP Type to Mobility Express

 

I thought about updating the IOS image, but in this state, I can't ping the device or connect to it via SSH. 

 

Below is the output of the SHOW VERSION command and my entries to the Cisco Wizard Configuration Tool.  Attached are the startup logs (after reset and after the configuration wizard) and the outputs of various commands that I saw requested in other posts.

 

AP0038.DF1A.39A0#show version

cisco AIR-AP1852I-B-K9 ARMv7 Processor rev 0 (v7l) with 996240/383956K bytes of memory.
Processor board ID KWC205004QJ
AP Running Image : 8.10.121.0
Primary Boot Image : 8.10.121.0
Backup Boot Image : 8.2.151.0
Primary Boot Image Hash:
Backup Boot Image Hash:
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 64035bf3490c0cb9e24ce9b09a56fe6c
NSS FW version : NSS.AK.C.CS-3-fix3

Base ethernet MAC Address : 00:38:DF:1A:39:A0
Part Number : 0-0000-00
PCA Assembly Number : 074-13149-02
PCA Revision Number : 01
PCB Serial Number : KWC205004QJ
Top Assembly Part Number : 000-00000-00
Top Assembly Serial Number : KWC205004QJ
Top Revision Number : A0
Product/Model Number : AIR-AP1852I-B-K9

 

 

Cisco Aironet 1850 Series Mobility Express
Welcome to the Cisco Wizard Configuration Tool

Use the '-' character to backup

Enter Administrative User Name (24 characters max): ******************
Enter Administrative Password (3 to 127 characters): ******************
Re-enter Administrative Password : ******************

System Name [Cisco-0038.df1a.39a0] (24 characters max):
Enter User Name for AP (24 characters max): ******************
Enter Password for AP (6 to 127 characters): ******************
Re-enter Password for AP: ******************
Enter Enable Password for AP (6 to 127 characters max): ****************
Re-enter Enable Password for AP: ****************

Enter Country Code list (enter 'help' for a list of countries) [US]: US

Configure a NTP server now? [YES][no]: YES
Use default NTP servers [YES][no]: YES
Enter timezone location index (enter 'help' for a list of timezones): 8

Management Interface IP Address Configuration [STATIC][dhcp]: DHCP

Create Management DHCP Scope? [yes][NO]: NO
Employee Network Name (SSID)?: ***********
Employee Network Security? [PSK][enterprise]: PSK
Employee PSK Passphrase (8-63 characters)?: ***********
Re-enter Employee PSK Passphrase: ***********
Enable RF Parameter Optimization? [YES][no]: YES
Client Density [TYPICAL][Low][High]: TYPICAL
Traffic with Voice [NO][Yes]: NO
Set internal AP to Flex+Bridge mode [yes][NO]: NO

Configuration correct? If yes, system will save it and reset. [yes][NO]: YES

 

 

2 Accepted Solutions

Accepted Solutions

patoberli
VIP Alumni
VIP Alumni

I checked your Post Wizard Startup Log. It has some errors which I've never seen, but they could be normal with your AP and software release. 

If you can, please upgrade to 8.10.130.0 as it fixes other issues with various Android clients. 

 

Sadly you stopped your logfile to early, with mobility express, first the "WLC" part boots (takes around 3 minutes after power on) and then (if DHCP server is correctly working) boots up the AP, which takes another ~5 minutes. That part seems to be missing in the logfile. But maybe the 1852 is much quicker at booting as my 2802, in that case both parts might have started successfully.

You supply it with PoE+? It should also work with PoE, but with reduced performance.

 

Do you not see your configured SSID after the initial setup? It should appear around 3-7 minutes after powering on the AP (with working DHCP server, this is very important). 

View solution in original post

For mobility express, there should be no other controller on the network that the ap might be able to join. Also for mobility express and ewc, which is newer, the ap must be connected to the network in order to obtain dhcp. The master ap is assigned a static IP address from the wizard, but the ap itself gets an up address from dhcp. That is how the ap joins the master. So the master in short will have two IP address.
-Scott
*** Please rate helpful posts ***

View solution in original post

8 Replies 8

Scott Fella
Hall of Fame
Hall of Fame
Well you completing the initial basic configuration. What does the console output look like after it reboots when the startup wizard is completed.
-Scott
*** Please rate helpful posts ***

Hi Scott, thanks for your help.  Below is the only console output after I login.  I attached the output when I enter the command show logging - is there another command that I should execute?

 

 Warning: Missing TFTP/CCO params, Please Configure the Image Download Params

Welcome to the Cisco Mobility Express command line interface.
Only commands which are listed in the command reference guide for this release are supported.
http://www.cisco.com/c/en/us/support/wireless/mobility-express/products-command-reference-list.html

Warning:In SNMPV2 No Defaults Presents.
Please use command: config snmp community create <name>

Warning:In SNMPV3 No Defaults Presents.
Please use command: config snmp v3user create <username

 

Well the output from when the ap is powered on is what is needed. Additionally, this is your only ap on the network?
-Scott
*** Please rate helpful posts ***

The 1852i is going to replace a 3702i that is live on the network. Do I need to turn it off before connecting the 1852i to the network?

For mobility express, there should be no other controller on the network that the ap might be able to join. Also for mobility express and ewc, which is newer, the ap must be connected to the network in order to obtain dhcp. The master ap is assigned a static IP address from the wizard, but the ap itself gets an up address from dhcp. That is how the ap joins the master. So the master in short will have two IP address.
-Scott
*** Please rate helpful posts ***

Hi Scott, I connected the AP to a separate switch & DHCP server and the web console is working.  Thanks 

 

patoberli
VIP Alumni
VIP Alumni

I checked your Post Wizard Startup Log. It has some errors which I've never seen, but they could be normal with your AP and software release. 

If you can, please upgrade to 8.10.130.0 as it fixes other issues with various Android clients. 

 

Sadly you stopped your logfile to early, with mobility express, first the "WLC" part boots (takes around 3 minutes after power on) and then (if DHCP server is correctly working) boots up the AP, which takes another ~5 minutes. That part seems to be missing in the logfile. But maybe the 1852 is much quicker at booting as my 2802, in that case both parts might have started successfully.

You supply it with PoE+? It should also work with PoE, but with reduced performance.

 

Do you not see your configured SSID after the initial setup? It should appear around 3-7 minutes after powering on the AP (with working DHCP server, this is very important). 

Hi patoberli, thanks for your help.  It does not look like the AP is booting up.  I can't see the SSID that I configured and I get the following error when I try to use any command that requires the AP name:

 

I'll try to upgrade to 8.10.130.0 as soon as I figure out how to connect to the Aironet by SSH. It looks like the interface has an IP address, but I can't ping it and nothing I've tried is working. 

 

(Cisco Controller) show>ap env AP0038.DF1A.39A0
Cisco AP name(AP0038.DF1A.39A0) is invalid

 

(Cisco Controller) show>interface summary

Number of Interfaces.......................... 2
Interface Name Port Vlan Id IP Address Type Ap Mgr Guest
------------------------------- ---- -------- ------------ ------ ------ -----
management 1 untagged 192.168.1.1 Static Yes N/A
virtual N/A N/A 192.0.2.1 Static No N/A





(Cisco Controller) show>interface detailed management

Interface Name................................... management
MAC Address...................................... 00:00:5e:00:01:01
IP Address....................................... 192.168.1.1
IP Netmask....................................... 255.255.255.0
IP Gateway....................................... 192.168.1.10
IP Address Type.................................. Static
External NAT IP State............................ Disabled
External NAT IP Address.......................... 0.0.0.0
Link Local IPv6 Address.......................... fe80::238:dfff:fe1a:39a0/64
STATE ........................................... NONE
Interface Name................................... management
MAC Address...................................... 00:00:5e:00:01:01
IP Address....................................... 192.168.1.1
IP Netmask....................................... 255.255.255.0
IP Gateway....................................... 192.168.1.10
IP Address Type.................................. Static
External NAT IP State............................ Disabled
External NAT IP Address.......................... 0.0.0.0
Link Local IPv6 Address.......................... fe80::238:dfff:fe1a:39a0/64
STATE ........................................... NONE
Primary IPv6 Address............................. ::/128
STATE ........................................... NONE
Primary IPv6 Gateway............................. ::
Primary IPv6 Gateway Mac Address................. 00:00:00:00:00:00
STATE ........................................... NONE
VLAN............................................. untagged
Quarantine-vlan.................................. 0
Physical Port.................................... 1
DHCP Proxy Mode.................................. Global
Primary DHCP Server.............................. Unconfigured
Secondary DHCP Server............................ Unconfigured
DHCP Option 82................................... Disabled
DHCP Option 82 bridge mode insertion............. Disabled
DHCP Option 6 Opendns Override................... Disabled
DHCP Proxy Mode.................................. Global
Primary DHCP Server.............................. Unconfigured
Secondary DHCP Server............................ Unconfigured
DHCP Option 82................................... Disabled
DHCP Option 82 bridge mode insertion............. Disabled
DHCP Option 6 Opendns Override................... Disabled
IPv4 ACL......................................... Unconfigured
IPv6 ACL......................................... Unconfigured
mDNS Profile Name................................ Unconfigured
AP Manager....................................... Yes
Guest Interface.................................. N/A
L2 Multicast..................................... Enabled

 

 

 

 

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