Andriod device and other some thin clients devices not connecting via

ramlakshmanan9500 · ‎06-13-2024

Android device and some other thin clients devices are not connecting using Cisco AP-9210 using 9200 WLC.But, windows devices are connecting and working properly.

marce1000 · ‎06-13-2024

- Connect to a AP-9210 and issue the command show ap client-trace events mac aa:bb:cc:01:02:03
change the mac address to that of an android device that you are testing , then let it connect to the AP and observe the output ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Rich R · ‎06-16-2024

@ramlakshmanan9500 I guess you mean 9120 AP and 9800 WLC?

What version of software are you using?
How is the WLAN configured?

Have you checked https://bst.cisco.com/bugsearch/bug/CSCvu24770 ?

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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
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- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
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How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
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Leo's list of bugs affecting 2800/3800/4800/1560 APs

JPavonM · ‎06-16-2024

If you're SSID is configured for dot1X, some devices need you to setup the profile manually as they don't recognize it, as Linux-based ones such as Androids.