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AP 3602i randomly disconnected from WLC 5508

Duc Vu
Level 1
Level 1

Hi all,

I have numerous of AP 3602i units connecting to a single WLC 5508 in FlexConnect mode. Two out of 46 AP units have been disassociating with WLC randomly. The only way to bring them back is to do a "shut/no shut" on switch port connecting to these AP units. I have to do this many times during my work days and am very tired now. Called Cisco and provided many logs but no help....sometimes problem disappear for couple days then come back. All AP units are at remote sites and communicated to WLC via MPLS network. Please help this poor guy.

Thanks for all comments.

 

show log in AP:

*Apr 15 21:36:42.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 172.16.6.21 peer_port: 5246
*Apr 15 21:37:23.475: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Apr 15 21:37:41.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 172.16.6.21:5246
*Apr 15 21:37:42.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 172.16.6.21 peer_port: 5246
*Apr 15 21:38:11.999: DTLS_CLIENT_ERROR: ../capwap/base_capwap/dtls/base_capwap_dtls_connection_db.c:2214 Max retransmission count reached for Connection 0xA5CA9D0!

 

2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

What firmware is the WLC running on?

8.0.110

Thank you.

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