09-28-2019 04:19 AM - edited 07-05-2021 11:03 AM
I am trying to get 25 3700 ap's to join an existing 5760 wireless controller. There are already 150+ ap's joined and have been for 2+yrs. I have licenses and the country code is correct. An ap will appear to join the controller and then disappear from the controller. This is happening now for over 12 hrs.
I am attaching the log from the controller. The same entries appear repeatedly.
09-28-2019 10:11 AM
- Make sure controller-model + installed software version is compatible with this AP_type ; see link below. If this is asserted to be OK , then attach a console to the AP and post the full output of the boot process :
https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html
M.
09-28-2019 12:46 PM
09-29-2019 03:32 AM
- Whilst this may have impact it may be good to test whether the working AP's are remain functional after a controller reboot and or if that could , for instance, solve the issue with the 3700 AP's too. If not have a look into the https://developer.cisco.com/docs/wireless-troubleshooting-tools/#wireless-config-analyzer and the https://cloudsso.cisco.com/as/authorization.oauth2?client_id=generic.cway.cisco.com&redirect_uri=https://cway.cisco.com/ws/oauth/v4/sso/login&scope=openid+email+profile&response_type=token (use these tools to check the sanity of the controller configuration).
M.
09-30-2019 01:25 AM
09-30-2019 11:49 AM
output from 'show wireless country configured'
Configured Country.............................: US - United States
Configured Country Codes
US - United States : 802.11a Indoor,Outdoor/ 802.11b / 802.11g
Licenses are good.
The ap that I was working with is now joined to the controller. I dont know if I am dealing with a controller issue or an ap issue.
10-01-2019 12:32 AM
10-01-2019 06:17 AM
'-M models will not join a WLC not configured for Arab countries.'
How did you determine I am using -M models?
10-01-2019 06:53 AM
10-01-2019 07:43 AM
Output from dir:
AP84b2.6110.0568#dir
Directory of flash:/
2 -rwx 287 Jan 1 1970 00:02:21 +00:00 info
3 -rwx 84 Sep 30 2019 00:36:37 +00:00 capwap-saved-config
40 drwx 576 Aug 20 2016 13:52:41 +00:00 ap3g2-rcvk9w8-mx
4 -rwx 56645 Sep 27 2019 20:25:44 +00:00 event.log
9 drwx 2368 Sep 27 2019 13:33:22 +00:00 ap3g2-k9w8-mx.153-3.JN12
6 -rwx 64 Sep 27 2019 20:25:39 +00:00 sensord_CSPRNG0
5 -rwx 0 Sep 27 2019 13:33:30 +00:00 config.txt
75 drwx 0 Mar 1 1993 00:01:05 +00:00 configs
76 -rwx 145 Apr 4 2018 16:59:42 +00:00 capwap-saved-config-bak
10 -rwx 12312 Oct 1 2019 14:39:11 +00:00 private-multiple-fs
8 -rwx 64 Sep 27 2019 20:25:39 +00:00 sensord_CSPRNG1
82 -rwx 206 Sep 30 2019 00:36:37 +00:00 env_vars
40900608 bytes total (19849216 bytes free)
Resetting the ap will just start the same process show in the AP boot process.txt I already uploaded.
10-02-2019 12:00 AM
10-02-2019 02:22 PM
I followed the instructions and was unable to download the image from the controller.
Download image failed, notify controller!!! From:8.2.105.100 to 10.2.170.0, FailureCode:4
%CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
I have posted the output from the ap rebooting and trying to extract the image. It all repeats itself.
TIA
10-02-2019 02:48 PM
10-02-2019 03:25 PM
8.2.105.x is the current version on the ap.
I am not sure how an image is still on the ap as I removed the other version per your instructions.
The WLC is running 3.6.7
TIA
10-02-2019 11:56 PM
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