AP Groups Error

[SchurmanRyan]

I have an AP group on a Cisco 5508 WLAN controller.  Currently, it is populated with 13 Cisco 1142 lightweight access points.  When I try to add a Cisco 3602i access point to the group, I get the following error in NCS: 

Error: OfficeExtend requires primary, secondary, or tertiary controller management IP to be set.

I am using DNS to allow my AP's to find the controller and they work just fine.  Is there a reason I can't add the 3600 series AP's to the AP group?

[Scott Fella]

Is your wlc running 7.2.x. That is the requirement for the 3600's. Well 7.1.x but I wouldn't use that.

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[SchurmanRyan]

Yes, running 7.2.103.0.  The 3600's work just fine in the default AP group.  Just can't add them to the same one that has 1142's in it.

[Scott Fella]

You should be able to add any ap to an ap group.

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[Scott Fella]

Is the 3600 in local mode?

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[SchurmanRyan]

Yes, they all are.

[Scott Fella]

Reset that ap to factory and try again. I have 1142, 1252, 801 and a 3600 all in the same ap group.

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[SchurmanRyan]

Thanks Scott.  Will try this next.

[Leo Laohoo · Accepted solution]

When I try to add a Cisco 3602i access point to the group, I get the following error in NCS:

NCS???

You're adding the WAPs into the AP Group using NCS?

Have you tried using the WLC instead?

Go to the WLC, go to WLAN > Advanced > AP Groups > click on the AP Group > go to the AP's tab and add the WAPs from there.

[SchurmanRyan]

No luck when resetting the AP to factory, but adding the AP to the group from the controller rather than NCS did the trick.  Thanks! 

[Leo Laohoo]

Thanks for the ratings Rick.

[Saravanan Lakshmanan]

what you're seeing could be NCS side bug.

junst in case, On the WCS template do you've one of these enabled while trying to add - Office extend and Least Latency Controller join.

[SchurmanRyan]

I did an audit on the controller from NCS and there was an "Office Extend AP" attribute mismatch.  Not sure how this happened, but I set it to match the controller and all is well.  Thanks!

[Saravanan Lakshmanan]

Cool.