12-11-2019 05:08 AM - edited 07-05-2021 11:25 AM
Hi everyone,
I have been experiencing a challenge that I really have not been able to figure out.
I use a CT5520 WLAN controller with code version 8.10.150.
At intervals, I realize that some of my APs just start downloading the software image from the controller even after being associated with the controller for a period of time even though the controller IP is statically configured on the AP. This issue happens repeatedly and I have not gotten a solution to it yet.
Checking capwap events on an AP with this issue, I see the below message;
*Dec 11 13:05:11.927: %CAPWAP-3-EVENTLOG: Echo Request sent to <controller-ip>
*Dec 11 13:05:12.075: %CAPWAP-3-EVENTLOG: Resetting reTransmissionCnt to 0
*Dec 11 13:05:12.075: %CAPWAP-3-EVENTLOG: Queue Empty.
*Dec 11 13:05:12.075: %CAPWAP-3-EVENTLOG: Echo Response from <controller-ip>
*Dec 11 13:05:14.179: %CAPWAP-3-EVENTLOG: Duplicate sequence number 6 in request.
*Dec 11 13:05:17.795: %CAPWAP-3-EVENTLOG: Duplicate sequence number 10 in request.
*Dec 11 13:05:25.843: %CAPWAP-3-EVENTLOG: Duplicate sequence number 32 in request.
*Dec 11 13:05:30.659: %CAPWAP-3-EVENTLOG: Duplicate sequence number 43 in request.
*Dec 11 13:05:34.275: %CAPWAP-3-EVENTLOG: Duplicate sequence number 47 in request.
*Dec 11 13:05:38.483: %CAPWAP-3-EVENTLOG: Duplicate sequence number 55 in request.
*Dec 11 13:05:41.491: %CAPWAP-3-EVENTLOG: Duplicate sequence number 55 in request.
*Dec 11 13:05:41.927: %CAPWAP-3-EVENTLOG: Echo Interval Expired.
*Dec 11 13:05:41.927: %CAPWAP-3-EVENTLOG: Sending packet to AC
I would really appreciate assistance in resolving this issue permanently.
12-11-2019 05:19 AM
- Make sure the involved Intranet-networking between the AP's and the controller is stable and functional. Preferable use syslog tp remote syslog server for all switches-in-the-path so you have a central point for diagnostic analysis of networking issues, if any.
M.
12-11-2019 08:00 AM
12-16-2019 05:17 AM
12-16-2019 07:30 AM
Hey Vezeh,
Do you have other WLCs in your locations that the APs might be going to?
If the AP drops from this WLC and goes to the other, it will grab the version from the other WLC.
Sometimes when the AP goes to another WLC and reboot after downloading its version, it gets back to the first WLC and starts downloading the image again. See if this is not the case.
Check the Uptime. The AP moving between WLCs with the same software version doesn't reload, so if the uptime is long, then this is not the case.
Hope this helps.
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