Bose 700 NC Bluetooth Headset - Jabber CISCO

LucaM_Italy · ‎04-08-2020

Hi,

I tried to use a Bose 700NC Bluetooth Headset with Jabber CISCO installed on Windor10 HP ElitePro Laptop .

Jabber recognize the Headset both for Speakers and Mic but if I test, only Mic is working while Speakers not.

I have a colleague that is using the an older version, i.e. Bose 700 version, and is working fine.

FYI I tested my headset with the same PC for simply listening musing and it is perfectly working.

I really hope that someone in this wide community could help me.

Thanks in advance for your support

Luca

Rich R · ‎04-10-2020

Hi Luca - this forum is primarily about wireless networking (WiFi) so you might get lucky and somebody might be able to help but I think you will have more luck in the correct forum - for example https://community.cisco.com/t5/collaboration-applications/bd-p/discussions-collaboration-apps because you are really asking a question about the Jabber app not WiFi :)
Regards
Rich

------------------------------
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

patoberli · ‎04-14-2020

Check the advanced settings in Jabber and make sure you selected the right speakers.

LucaM_Italy · ‎04-14-2020

Ciao,
Thanks for your suggestion. I did already: I am able to select the bose speakers and the mic, but mic is working and speakers not (extra info: if I test the speakers via option provided by the cisco tool I see the bar moving but I don't hear the testing jingle)
Is there anything else I could test/check/change?
Thanks
Regards, Luca

patoberli · ‎04-14-2020

You can try to update the Bluetooth drivers of the adapter in the computer, assuming you use the Bluetooth connection.