Cannot get Cisco 1532i To Join WLC 2504

[mrmadgig]

Hello

lease need some help here as I have been going in a loop here for a few days

I have a 1532i Outdoor unit trying to connect to the controller and I am getting to then point where I am getting the error 

Image is not a valid IOS image archive.
Download image failed, notify controller!!! From:8.10.171.0 to 0.0.0.0, FailureCode:3

along with 

*Jun 5 23:02:33.427: capwap_image_proc: problem extracting tar file

examining image...
*Jun 5 22:56:45.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.10.111.30 peer_port: 5246
*Jun 5 22:56:45.399: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.10.111.30 peer_port: 5246
*Jun 5 22:56:45.399: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.111.30perform archive download capwap:/ap1g3 tar file
*Jun 5 22:56:45.407: %CAPWAP-6-AP_IMG_DWNLD: Required image not found on AP. Downloading image from Controller.
*Jun 5 22:56:45.415: Loading file /ap1g3...

Seems to be popular and followed a lot of links including this one https://blog.it-playground.eu/lightweight-ap-manual-firmware-upgrade/  that seemed to be right on target however I do not know what the /overwrite is and I manually updated the AP 

Here is the AP version output and the controller ap bundle output. I do not see the image on the controller and cannot find how to add it.

AP1005.ca2a.99ac>sh version
Cisco IOS Software, C1530 Software (ap1g3-K9W8-M), Version 15.3(3)JK7, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2022 by Cisco Systems, Inc.
Compiled Sat 26-Feb-22 07:36 by mcpre

ROM: Bootstrap program is C1530 boot loader
BOOTLDR: C1530 Boot Loader (ap1g3-BOOT-M) Version 15.2(4)JB3b, RELEASE SOFTWARE (fc1)

AP1005.ca2a.99ac uptime is 6 minutes
System returned to ROM by power-on
System image file is "flash:/ap1g3-k9w8-mx.153-3.JK7/ap1g3-k9w8-mx.153-3.JK7"
Last reload reason: Reload

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP1532I-A-K9 (MIPS74k) processor (revision 29) with 204800K/57344K bytes of memory.
Processor board ID FTX1904202Q
MIPS74k CPU at 700Mhz, revision number 0x0000
Last reset from power-on
LWAPP image version 8.10.171.0
2 Gigabit Ethernet interfaces
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 10:05:CA:2A:99:AC
Part Number : 74-11942-03
PCB Serial Number : FOC19012E15
Top Assembly Part Number : 000-00000-00
Top Assembly Serial Number : FTX1904202Q
Top Revision Number : A0
Product/Model Number : AIR-CAP1532I-A-K9

WLC OUTPUT BELOW WLC2504 

Primary Version : 8.5.171.0

AP Supplement Bundle : Not Installed

Primary AP Image Size Supported AP's
---------------- ---- ------------
ap1g1 13192 AP700
ap1g4 25864 AP1850/1810
ap1g5 22240 AP1815,1540
ap3g1 10168 AP3500
ap3g2 15392 AP2600,3600
ap3g3 39496 AP2800,3800,1560
c3700 14372 AP1700,2700,3700

Secondary Version : 8.5.151.0

AP Supplement Bundle : Not Installed

--More-- or (q)uit
Secondary AP Image Size Supported AP's
------------------ ---- ------------
ap1g1 13192 AP700
ap1g4 25772 AP1850/1810
ap1g5 22208 AP1815,1540
ap3g1 10168 AP3500
ap3g2 15380 AP2600,3600
ap3g3 39336 AP2800,3800,1560
c3700 14372 AP1700,2700,3700

WLC Logs refused download says unsupported AP but that seems likely with no image to hand out.

*spamApTask7: Jun 05 19:01:13.223: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5889 The system has failed to transmit image data request to AP bc:16:f5:9e:95:10
*spamApTask7: Jun 05 19:01:13.223: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3357 The system has failed to encode Image data request (Requested Ap Image not found) to AP bc:16:f5:9e:95:10
*spamApTask7: Jun 05 19:01:13.223: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1525 Refusing image download request from Unsupported AP bc:16:f5:9e:95:10 - unable to open image file /bsn/ap//ap1g3
*spamApTask7: Jun 05 19:01:03.093: %CAPWAP-3-DTLS_CLOSED_ERR: capwap_ac_sm.c:7130 bc:16:f5:9e:95:10: DTLS connection closed forAP 10:10:111:115 (59803), Controller: 10:10:111:30 (5246) Echo Timer Expiry
*spamApTask5: Jun 05 19:00:39.338: %LWAPP-3-REPLAY_ERR: spam_lrad.c:45310 The system has received replay error on slot 0, WLAN ID 15, count 50 from AP a4:18:75:b2:76:80

Thank you in advance

Joseph

[Flavio Miranda · Accepted solution]

Hi

   We have some problems here. The 2504 have support for the version 8.5, the lasted version, and this AP 1532i have version 8.10.171.0. This means that the AP need to downgrade to the WLC version 8.5.151.0.

 This shold not be a problem but it seems that the WLC does not have the AP bundle:

ap1g1 13192 AP700
ap1g4 25864 AP1850/1810
ap1g5 22240 AP1815,1540
ap3g1 10168 AP3500
ap3g2 15392 AP2600,3600
ap3g3 39496 AP2800,3800,1560
c3700 14372 AP1700,2700,3700

To solve this, I recommend you to download and install the following image bundle.

https://software.cisco.com/download/advisories?fileName=AIR-CT2500-AP_BUNDLE-K9-8-5-171-0.aes&mdfid=283848165 

Supplementary AP Bundle Images for Cisco 2504 Series WLC Release 8.5. This bundle is mandatory to support AP802,AP803,AP1530, AP1550 , AP1570 and AP1600.

[mrmadgig]

Hi 

Thank you for your reply,

I saw this that you noticed and was very suspicious. However didn't know the path to the remedy. I saw rthat the AP image was not on the controller

I have a few questions here please.

1. I have WLC version 8.5.171.0 it shows that this is included in this version. Maybe it did not upload properly when I upgraded the controller a few months back?

2. I do not have a contract so the link to the download I cannot access. How can I get supplemental bundle?

Thank you

Joseph

[Flavio Miranda]

"1. I have WLC version 8.5.171.0 it shows that this is included in this version. Maybe it did not upload properly when I upgraded the controller a few months back?"

I dont think so. AP bundle is required for some AP models 

2. I do not have a contract so the link to the download I cannot access. How can I get supplemental bundle?

Unfortunatelly you need contract. 

[mrmadgig]

Hi

Well I output this and 

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.171.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 15.0

OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... CISCO_2504
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 10.10.111.
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 0 days 0 hrs 30 mins 22 secs
System Timezone Location......................... (GMT -5:00) Eastern Time (US a nd Canada)

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US - United States
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +28 C
External Temperature............................. +32 C
Fan Status....................................... 4224 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 18

OUI Classification Failure Count................. 25

Memory Current Usage............................. 38
Memory Average Usage............................. 39
CPU Current Usage................................ 0
CPU Average Usage................................ 0

Flash Type....................................... Compact Flash Card

--More-- or (q)uit
Flash Size....................................... 1073741824

Burned-in MAC Address............................ D0:C2:82:E0:E9:60
Maximum number of APs supported.................. 75
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1

I uploaded this file again and it said writing AP bundles however I never see the 1530 after upgrade. 

Thanks

[Rps-Cheers · Accepted solution]

HI,

Are you sure you have uploaded the bundle image of WLC2504 ? You can issue "sh ap bundle all " to check it.

Cisco WLCBase Install ImageSupplementary AP Bundle Image 1

Cisco 2504 WLC

AIR-CT2500-K9-8-5-151-0.aes

AIR-CT2500-AP_BUNDLE-K9-8-5-151-0.aes

https://software.cisco.com/download/home/283848165/type/280926587/release/8.5.151.0

Due to an increase in the size of the Cisco WLC software image, the Cisco 2504 WLC, Cisco 5508 WLC, and Cisco WiSM2 software images are split into the following two images:

• Base Install image, which includes the Cisco WLC image and a subset of AP images (excluding some mesh AP images and AP80x images) that are packaged in the Supplementary AP Bundle image.

• Supplementary AP Bundle image, which includes AP images that are excluded from the Base Install image. The APs that feature in the Supplementary AP Bundle image are:

  • Cisco AP802

  • Cisco AP803

  • Cisco Aironet 1530 Series AP

  • Cisco Aironet 1550 Series AP (with 128-MB memory)

  • Cisco Aironet 1570 Series APs

  • Cisco Aironet 1600 Series APs

If you have uploaded the bundle image, is there any error log repeat ?

[mrmadgig]

Hello

Thanks for pointing that out. I see in red the AP_BUNDLE now. So you are correct I didn't upload this. I am now trying to get a contract on this so I can download the correct software bundle. 

[mrmadgig]

Hello everyone

Thanks for the help

I finally got the contract and uploaded the bundle and  this fixed the issue.