08-31-2017 12:55 PM - edited 07-05-2021 07:36 AM
I have just installed my first1832i ap-controller and 11 access points. I cannot get them to join the controller. Ask devices have an IP in the same network, the time is right and the region is right. One I cannot figer out is, how do I activate the license for the controller.
Solved! Go to Solution.
09-05-2017 04:39 AM
The problem is now resolved.
I replaced the 1832i controller with a 1852i controller. All the 1832i APs got reset and joined the 1852i controller with in 5 mins. Reading on the web made it clear that 1832i as a controller only work 1 out of 10 times.
08-31-2017 02:07 PM
09-01-2017 02:52 AM
***** WLC - sh sysinfo *****
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.3.112.0
System Name...................................... Tornoees-AP-C
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2371
IP Address....................................... 192.168.0.3
Last Reset....................................... 1: reload command
System Up Time................................... 0 days 11 hrs 35 mins 15 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180
Configured Country............................... DK - Denmark
State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
--More-- or (q)uit
Number of Active Clients......................... 7
OUI Classification Failure Count................. 0
Burned-in MAC Address............................ 2C:31:24:C2:64:80
Maximum number of APs supported.................. 25
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2
***** WLC - sh time *****
Time............................................. Fri Sep 1 07:54:14 2017
Timezone delta................................... 0:0
Timezone location................................ (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
NTP Servers
NTP Polling Interval......................... 86400
Index NTP Key Index NTP Server Status NTP Msg Auth Status
------- ----------------------------------------------------------------------------------------------
1 0 ntp1.tele.dk Not Synched AUTH DISABLED
2 0 ntp2.tele.dk Not Synched AUTH DISABLED
***** AP - sh version *****
Restricted Rights Legend
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Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
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fgrep: /storage/base_capwap_cfg_info: No such file or directory
If you require further assistance please contact us by sending email to
export@cisco.com.
This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
This product contains some software licensed under the
"GNU Library General Public License, version 2" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Library
General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html
This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html
5-corsica-CCO]are, (ap1g4), [wnbu-bld-lnx12:/local/build/JENKINS/workspace/8.2MR
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Tue Mar 14 13:10:26 PDT 2017
ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 25
uptime is 0 days, 1 hours, 57 minutes
Last reload time : Sun Jul 2 17:43:52 UTC 2017
Last reload reason : 1: reload command
cisco AIR-AP1832I-E-K9 ARMv7 Processor rev 0 (v7l) with 966404/763108K bytes of memory.
Processor board ID KWC211804CS
AP Running Image : 8.2.151.0
Primary Boot Image : 8.2.151.0
Backup Boot Image : 0.0.0.0
1 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : ee27b5094d5b8602d2d973ea084d5cf4
NSS FW version : NSS.AK.1.0.c10-00017-E_custC-1.67978.1
Base ethernet MAC Address : 70:D3:79:32:48:F0
Part Number : 0-0000-00
PCA Assembly Number : 074-104694-01
PCA Revision Number : 01
PCB Serial Number : KWC211804CS
Top Assembly Part Number : 000-00000-00
Top Assembly Serial Number : KWC211804CS
Top Revision Number : A0
Product/Model Number : AIR-AP1832I-E-K9
09-01-2017 03:13 AM
09-01-2017 03:22 AM
But AP dosen't have an IP address?
09-01-2017 04:11 PM
@Agent--007 wrote:
But AP dosen't have an IP address?
Ok, so this is the source of the problem. Do you have DHCP Option 43 enabled?
09-01-2017 03:48 AM
With capwap ap ip I entered IP netmask gateway I now I get this
[*09/01/2017 10:46:31.0175] CAPWAP State: Discovery
[*09/01/2017 10:46:31.0175] Discovery Request sent to 192.168.0.3, discovery type STATIC_CONFIG(1)
[*09/01/2017 10:46:31.0275] Discovery Request sent to 192.168.0.3, discovery type STATIC_CONFIG(1)
[*09/01/2017 10:46:31.0275] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*09/01/2017 10:46:31.0275] Received capwap packet from unknown 192.168.0.3:63373
[*09/01/2017 10:46:31.0275] 00000000: 65 80 84 02 85 10 00 00 84 00 00 00 00 00 00 00 e...............
[*09/01/2017 10:46:31.0275] 00000010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
[*09/01/2017 10:46:31.0275] 00000020: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
09-03-2017 11:47 PM
At this moment I am not at the location so I cannot access the LAP. But what I can see is that they at talking with the controller but the connection is dropped after a pretest.
On the controller I get this with command AP:> show logging
*spamApTask0: Sep 04 08:31:57.316: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 2c:31:24:c6:78:80 *spamApTask0: Sep 04 08:31:57.316: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 2c:31:24:c6:78:80 *spamApTask0: Sep 04 08:31:57.316: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:47.764: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 2c:31:24:c6:75:80 *spamApTask0: Sep 04 08:31:47.764: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 2c:31:24:c6:75:80 *spamApTask0: Sep 04 08:31:47.764: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:43.993: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 2c:31:24:c5:8c:a0 *spamApTask0: Sep 04 08:31:43.993: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 2c:31:24:c5:8c:a0 *spamApTask0: Sep 04 08:31:43.993: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:38.501: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 70:d3:79:34:db:60 *spamApTask0: Sep 04 08:31:38.501: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 70:d3:79:34:db:60 *spamApTask0: Sep 04 08:31:38.501: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:38.375: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 70:d3:79:35:09:20 *spamApTask0: Sep 04 08:31:38.375: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 70:d3:79:35:09:20 *spamApTask0: Sep 04 08:31:38.374: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:35.687: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 2c:31:24:c6:6e:20 *spamApTask0: Sep 04 08:31:35.686: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 2c:31:24:c6:6e:20 *spamApTask0: Sep 04 08:31:35.686: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:31.744: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 2c:31:24:c5:86:00 *spamApTask0: Sep 04 08:31:31.743: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 2c:31:24:c5:86:00 *spamApTask0: Sep 04 08:31:31.743: %CAPWAP-3-IMAGE_DOWNLOAD_ERR3: capwap_ac_platform.c:1504 Refusing image download request from Unsupported AP - unable to open image file /storage/ap-images/ap1g4 *spamApTask0: Sep 04 08:31:31.375: %CAPWAP-3-TX_ERR: capwap_ac_sm.c:5662 The system has failed to transmit image data request to AP 70:d3:79:34:fc:20 *spamApTask0: Sep 04 08:31:31.375: %CAPWAP-3-ENCODE_ERR: capwap_ac_sm.c:3275 The system has failed to encode Image data request (Requested Ap Image not found) to AP 70:d3:79:34:fc:20
09-04-2017 12:27 AM - edited 09-04-2017 12:28 AM
Do you have licenses installed then?
If it isn't too disruptive I would upgrade the code to 8.3.122.0 as the image may not be on the WLC for some reason. That version should support your APs though.
Ric
09-04-2017 01:24 AM
I have tried to update to 8.5.103.0 but every time I try the upload of the file fails.
09-04-2017 01:27 AM
I haven't installed the licens. How do I do that?
09-04-2017 09:43 PM
Hi Agent,
Can you do a show license capacity on your WLC? Or on the monitor page does it say if you have enough licenses?
For your software code you should be able to go to Management -> Software Activation -> Licenses and add as many as you want. It is called Right To Use licensing so you don't need to upload a file. This is assuming you have purchased the appropriate licenses via your Cisco vendor.
Cheers,
Ric
09-05-2017 04:39 AM
The problem is now resolved.
I replaced the 1832i controller with a 1852i controller. All the 1832i APs got reset and joined the 1852i controller with in 5 mins. Reading on the web made it clear that 1832i as a controller only work 1 out of 10 times.
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