Cannot see 2.4G ssid signal

[interfacedy]

Hi we have AP3702 and vWLC ver 8.10. We only can see 5G signal, but cannot see 2.4G. The Radio policy is set as ALL

I notice at the AP, operation status is DOWN. please see the below picture. Why it is DOWN?  Thanks

[Arshad Safrulla · Accepted solution]

Did you check the AP group assigned to this AP as to what radio policy it is using?
it may be possible that the 2.4 radio was shut down by an admin, did u try to manually no shut the radio interface?

[Leo Laohoo]

Check Regulatory Domain of the AP and compare with the WLC.

[interfacedy]

Thank you all for your suggestions. It started to work after re-enabling