11-26-2020 03:29 AM - edited 07-05-2021 12:50 PM
Hello Cisco specialists,
Thank you in advance for your answers!
My new access point C9115AXI-E has constant interruptions in the data stream.
I only use this device from Cisco, it has the integrated EWC and is connected to an Asus RT-AC88U router.
I especially notice the problem when making calls with telephone software. The audio stream is interrupted every few seconds.
I also see this with LAN internal data transfers of files in the Windows10 Wifi monitor of the client.
More info:
- The distance between AP and client is 1 meter, but i tried also with 5 meters.
- The EWC and firmware version is the latest.
- The problem also exists with other client devices in the local network
- The problem is the same with 2.4 and 5 Ghz.
- When I connect to the Asus router's wifi (this is normally switched off) everything is ok.
Please note that I am a private user and only operate a home network. My knowledge is superficial.
Below are the screenshots from the client pc during a phone call
Connected to Asus - OK
Connected to Cisco AP - Not ok
Solved! Go to Solution.
11-26-2020 06:03 AM
The EWC and firmware version is the latest. - what version?
Have you made sure you're using the latest Intel drivers?
Have you checked the logs on WLC and AP?
11-26-2020 06:03 AM
The EWC and firmware version is the latest. - what version?
Have you made sure you're using the latest Intel drivers?
Have you checked the logs on WLC and AP?
11-26-2020 08:34 AM
Hello rrudling,
thank you for the fast help!
A mishap happened to me, I overlooked that an update for the AP came out two weeks ago.
I have now installed the actual 17.3.2a.
I also downloaded from the Intel homepage and installed the latest software for the wireless chip built into the client, .
Then I did tests with phone calls, downloads from the Internet and local data transfers without having any problems or large fluctuations in the client's wifi monitor.
I think the problem is solved.
Thank you for your very helpful input!!!
12-17-2020 03:19 AM
Hello,
i have to come back on this topic, because after few days the issue is again present.
The Wifi have interruptions like described in the first post.
Now i use the latest firmware 17.4.1
I noticed, when i restart the AP (unplug the RJ45 Poe for some minutes) the problem is gone for some days.
03-01-2021 06:57 AM
I will bring up again my problem...
Someone can help me please?
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