03-30-2020 02:55 PM - edited 07-05-2021 11:54 AM
We had an AP a while back just stop working and started giving this constant loop of CAPWAP errors. We tried to do a factory reset by unplugging, holding the MODE button, and reconnecting power while holding the button until the light turned. This did change the name of the AP to it's mac address but that is about all it did.
We still are getting this constant loop of CAPWAP errors and any commands we put in to change the CAPWAP config come back with the "command disabled" message. What is going on with this AP and what can we do about it?
The following is all of the AP info and the error messages we are receiving:
AP Info:
Cisco IOS Software C3600 (AP3G2-K9W8-M) Version 12.4(25e)JA Release Software (fc1)
Cisco AIR-CAP3602I-A-K9
PowerPC Processor (rev A0)
LWAPP image Version 7.2.103.0
Config Register is 0xF
Errors:
*Mar 30 21:36:28.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.1.1.11:5246
*Mar 30 21:36:29.063: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255
*Mar 30 21:36:29.063: bsnInitRcbSlot: slot 0 has venus radio(UNSUPPORT)
*Mar 30 21:36:29.063: bsnInitRcbSlot: slot 1 has venus radio(UNSUPPORT)
*Mar 30 21:36:29.063: bsnInitRcbSlot: Slot 1 has same radio type as slot 0. Disabling radio in slot 1.
*Mar 30 21:36:30.079: bsnUnlockDevice: not bring radio up: radio 0 is in admin disable state
*Mar 30 21:36:30.079: bsnUnlockDevice: not bring radio up: radio 1 is in admin disable state
*Mar 30 21:36:30.079: status of voice_diag_test from WLC is false
*Mar 30 21:36:40.079: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Mar 30 21:36:40.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.1.1.11 peer_port: 5246
*Mar 30 21:36:40.455: %CAPWAP5-DTLSREQSUCC:DTLS connection created sucessfully peer_ip:10.1.1.11 peer_port: 5246
*Mar 30 21:36:40.455: %CAPWAP-5-SENDJOIN: sending Join Request to 10.1.1.11
*Mar 30 21:36:45.455: %CAPWAP-5-SENDJOIN: sending Join Request to 10.1.1.11
Any help would be greatly appreciated. We are a small company and really need every bit of hardware we have to work for us.
Thanks in advance!
FernoAdmin
03-30-2020 03:17 PM
03-30-2020 03:26 PM
Here is the complete output for sh inventory:
NAME: "AP3600", DESCR: "Cisco Aironet 3600 Series (IEEE 802.11n) Access Point"
PID: AIR-CAP3602I-A-K9 , VID: V01, SN: FTX1631GML4
03-30-2020 03:42 PM
03-31-2020 09:30 AM
03-31-2020 01:19 AM
- Also at time of problematic join(s) issue the command show logging on the controller, check if you get any additional useful info's
M.
03-31-2020 05:20 AM
03-31-2020 05:20 AM
03-31-2020 09:40 AM
- That's from the AP but I also mean from the controller ; note at time-frames of problematic join of an AP only (otherwise the log is probably irrelevant)
M.
03-31-2020 10:02 AM
03-31-2020 10:08 AM
03-31-2020 02:42 PM
*Jul 27 15:19:21.827: FW coredump command failed 0/41E5EE4.
*Jul 27 15:19:21.827: No coredump info received from firmware
*Jul 27 15:19:21.843: mvl_radio_coredump: Last reset code: 37; hostmem ptr 0EEAF49C
*Jul 27 15:19:21.847: Writing radio coredump to 'flash:/r0.rcore', flags 1
*Jul 27 15:19:21.859: Interface Dot11Radio1: not starting because stop-on-failure set
The firmware for the 2.4 Ghz radio is corrupt and this is why the AP is on a boot loop.
The RCV folder is also not preset.
Do the following:
1. Go HERE & download the file "ap3g2-rcvk9w8-tar.153-3.JK1.tar".
2. Force the AP into ROMMON.
3. Format the flash of the AP using the command "format flash:"
4. Upload the firmware, "ap3g2-rcvk9w8-tar.153-3.JK1.tar", via ROMMON using the following steps:
load_helper flash_init set IP_ADDR <TFTP_IP_ADDRESS> set DEFAULT_ROUTER <DEFAULT_ROUTE> set NETMASK <SUBNET_MASK> tftp_init tar -xtract tftp://<TFTP_IP_ADDRESS>/ap3g2-rcvk9w8-tar.153-3.JK1.tar flash:
After this is done, reboot the AP.
Hope this helps.
04-01-2020 08:10 AM - edited 04-01-2020 08:11 AM
I will try right now. I will update the thread as soon i finish. Thanks everyone for the help thus far!
04-03-2020 09:33 AM
Okay sorry i was off work for a few days. I got the image put on the AP (I did have to use the ether_init command), but now when booting it says that "Radio FW image download failed ...
Could this be that the image was the wrong one or does this sound like something else.
04-03-2020 04:53 PM
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