Cisco Aironet 1815i Mobility Express not resetting

[Stevencisco]

Hello everyone,

I tried resetting my Cisco Aironet 1815i Mobility Express to Factory Default via CLI with the following commands

reset system
Recover-Config

After boot-up the access point still shows me the same SSID as before instead of the CiscoProvisionSSID. But does ask me some questions about configuring users and the SSID. After filling in the network questions I changed the SSID to a total other name. But it still shows up the sameway as before.

Did I miss something while resetting te system to factory defaults?
Can someone tell me steps I could take to change the SSID?

I can provide more information about configuration if needed.

[Flavio Miranda]

Hi

 Have you tried using Web interface:

To reset your Cisco Mobility Express wireless LAN controller to its default factory-shipped parameters:
Choose Advanced > Reset to Factory Default. This opens the RESET MOBILITY EXPRESS CONTROLLER TO FACTORY DEFAULT window.
Click Continue to:
Erase the Cisco Mobility Express controller configuration parameters to their factory default values and reboot the Cisco Mobility Express wireless LAN controller.
Reset and reboot the master AP to it's default factory-shipped configuration.
After the Mobility Express Controller reboots, proceed to Starting the Initial Configuration Wizard.

-If I helped you somehow, please, rate it as useful.-

[Stevencisco]

Can't access the web interface neither

[patoberli]

Try this reset method:
https://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-2/b_Mobility_Express_Deployment_guide/b_Mobility_Express_Deployment_guide_chapter_0110.html#:~:text=Hold%20the%20button%20depressed%20for,will%20broadcast%20the%20CiscoAirProvision....