Cisco AP not registering with controller

[MasterChief]

Hello,

I have configured a Cisco 2504 WLC in my home lab. I have a WLAN configured and connect the AP to the switch. The Cisco AP joins the controller, and I can see it, but it does not broadcast the SSID, and the AP blinks Blue, red, and Green.

Cisco AP: AIR-AP3802I-A-K9

Version of WLC: 8.5.182.0

I appreciate anyone help

[balaji.bandi]

Is AP working before ? is the AP getting Power from PoE from switch ? what switch model - check the correct power.

Console to AP and post complete boot logs.

[MasterChief]

The AP was in a production environment so the AP works. Yes the AP is receiving power from the switch. The switch is a catalyst 3750 series-e. As for the boot logs What would be the command to get that?

[balaji.bandi]

what is the status after you changed to flexconnect and is this AP joined and able to broadcast SSID  ?

[MasterChief]

After changing the AP to flex connect lt is the same as before. the AP is Joined but not broadcasting SSID. it is blinking Blue, Green, and red.

[Leo Laohoo]

IF the LED is blinking, then it means that it is still booting up. 

Confirm if the AP has joined the controller using the command "sh ap summary".

[MasterChief]

That is the weird thing it is always blinking even hours later. but here is the output of that command from the controller.

Number of APs.................................... 1

Global AP User Name.............................. Not Configured
Global AP Dot1x User Name........................ Not Configured

AP Name Slots AP Model Ethernet MAC Location Country IP Address Clients DSE Location
------------------------------ ----- -------------------- ----------------- -------------------- ---------- --------------- ------- --------------
AP7079.B362.A484 2 AIR-AP3802I-A-K9 70:79:b3:62:a4:84 default location US 192.168.10.11 0 [0 ,0 ,0 ]


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[Leo Laohoo]

Ok, I'm not going to obsess about the blinking LED mystery.  

1.  Is the SSID enabled?
2.  Is the SSID hidden?
3.  Is the 802.11a and 802.11b radio enabled

[MasterChief]

The SSID is enabled. It is not hidden. The 802.11a and 802.11b Radios are enabled but it says operational status is down. Here is the screenshot

[Leo Laohoo]

---

@MasterChief wrote:
The 802.11a and 802.11b Radios are enabled but it says operational status is down.

---

This is the problem.

Where is the screenshot?

[MasterChief]

How do I go about resolving it ?

[Leo Laohoo]

I need to see the screenshot. 

Please share the complete output to the following CLI commands: 

1. WLC:  sh sysinfo
2. AP:  sh inventory

[MasterChief]

Here is the output from those commands.

WLC
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.182.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.101.1
Firmware Version................................. PIC 20.0


OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014


Build Type....................................... DATA + WPS

System Name...................................... Cisco_e0:de:a5
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1279
IP Address....................................... 192.168.10.100
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 0 days 0 hrs 35 mins 18 secs

--More-- or (q)uit
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... US - United States
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +37 C
External Temperature............................. +42 C
Fan Status....................................... 3800 rpm

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 1
Number of Active Clients......................... 0

OUI Classification Failure Count................. 0

Memory Current Usage............................. 38
Memory Average Usage............................. 38
CPU Current Usage................................ 0
CPU Average Usage................................ 1


--More-- or (q)uit
Flash Type....................................... Compact Flash Card
Flash Size....................................... 1073741824

Burned-in MAC Address............................ E0:AC:F1:E0:DE:A0
Maximum number of APs supported.................. 75
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1/SHA2





AP

NAME: AP3800, DESCR: Cisco Aironet 3800 Series (IEEE 802.11ac) Access Point
PID: AIR-AP3802I-A-K9 , VID: V02, SN: FJC2218M4AC

[Leo Laohoo]

Factory-reset the AP.

After the AP joins the controller, post the complete output to the command "sh capwap client rcb".

[MasterChief]

Here is the output.

AdminState : ADMIN_ENABLED
OperationState : UP
Name : AP7079.B362.A484
SwVer : 8.5.182.0
HwVer : 1.0.0.0
MwarApMgrIp : 192.168.10.100
MwarName : WLC1
MwarHwVer : 0.0.0.0
Location : default location
ApMode : FlexConnect
ApSubMode : Not Configured
CAPWAP Path MTU : 1485
CAPWAP UDP-Lite : Enabled
IP Prefer-mode : IPv4
AP Link DTLS Encryption : OFF
AP TCP MSS Adjust : Disabled
LinkAuditing : disabled
Efficient Upgrade State : Disabled
Flex Group Name : default-flex-group
AP Group Name : default-group
Cisco Trustsec Config
AP Inline Tagging Mode : Disabled
AP Sgacl Enforcement : Disabled
AP Override Status : Disabled