01-04-2019 07:35 AM - edited 07-05-2021 09:39 AM
We have Cisco DNA Center version 1.2.5. I was able to upgrade everything except for the Network Controller Platform. We receive the following error:
System Readiness Check
- Catalog Connectivity (with an orange triangle)
- CCO Credentials (with a green check mark)
I have tried to uninstall other installed applications but nothing works. Do anyone have any ideas about this? I would greatly appreciate any advice. Thanks.
Solved! Go to Solution.
01-08-2019 12:36 PM
Hi Chad,
In Simple language, Please follow the below link:
There is a procedure to upgrade the DNAC software, and in case of any issues related to upgrade, you can always contact Cisco TAC at the below link. If you need any help apart from this, you can contact SAC team @ sac-support@cisco.com
Regards,
Vibha Jha
Cisco Sales Acceleration Center
sac-support@cisco.com
01-04-2019 01:09 PM
Hi Chad,
Are you trying to update to the new version: Version "1.2.8". If yes, there is a procedure to follow for that. Please go through the release notes and then only proceed to upgrade to this version.
Link to the 1.2.8 release version is given below:
Regards,
Vibha Jha
Sales Acceleration Center
sac-support@cisco.com
01-04-2019 01:35 PM
I am trying to but the only thing that I see in the Settings > Software Updates > System Updates is the Network Controller Platform. It will not allow me to download the Network Controller Platform.
I believe that this is not allowing me to see the 1.2.8 software for download.
01-04-2019 01:44 PM
Hi Chad,
Is this a live environment or demo environment. Please send the screenshot of the same.
Regards,
Vibha Jha
01-04-2019 02:00 PM
01-07-2019 07:58 AM
01-07-2019 09:39 AM
01-08-2019 12:25 PM
Hi Chad,
Thank you for the response and the reference error message. I am working on this issue. Could you provide following details: From which version to which version you are upgrading to? Are you getting this error message during the upgrade of DNAC software or during the application update?
Appreciate your response!
Regards,
Vibha Jha
Sales Acceleration Center
sac-support@cisco.com
01-08-2019 12:33 PM
Hi Chad,
For getting the upgrade done, you can always contact Cisco TAC at the following link:
https://mycase.cloudapps.cisco.com/case
Please use the filters below to connect to them:
Use this link to open a TAC case. To ensure you go to the DNA Solution Support team, in TAC, choose the following while opening a TAC case:
Technology: DNA - Software-Defined Access
Subtechnology: DNA Center Appliance (SD-Access)
Problem Code: Install, uninstall, or upgrade
Customer Scenario |
Current Version |
Guidance for Update |
---|---|---|
SDA deployment already in production |
DNA Center 1.1.x |
Call Cisco TAC for assistance to migrate to DNA Center 1.2.3 |
Assurance/Automation (non-Fabric) deployment already in production |
DNA Center 1.1.x or 1.2.x |
Call Cisco TAC for assistance to migrate to DNA Center 1.2.3 |
SDA or Assurance lab/POC deployment |
DNA Center 1.1.x or 1.2.x |
Contact your Cisco Account Team |
New SDA or Assurance deployment |
Not applicable |
Move to DNA Center 1.2.3 via the cloud update |
01-08-2019 12:36 PM
Hi Chad,
In Simple language, Please follow the below link:
There is a procedure to upgrade the DNAC software, and in case of any issues related to upgrade, you can always contact Cisco TAC at the below link. If you need any help apart from this, you can contact SAC team @ sac-support@cisco.com
Regards,
Vibha Jha
Cisco Sales Acceleration Center
sac-support@cisco.com
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide