Cisco Prime upgrade fail

[BorislavPenchev0962]

Hi,

we have Prime 3.7 working well.

wanted to upgrade to 3.8 inline update, as per release notes this would not go as l've been updating inline always from 2.x ?!

we decided to try create a Backup of the application and new install of VM appliance with Restore as install link.

managed to get to PI 3.9 and deployed on the VM, but l am getting an error at Application-Restore:

ERROR: Backup you are trying to restore is application backup. Please retry restore using the following command: "restore <BACKUP FILE NAME> repository "

currently Prime does not work ...

can you help here ?

Regards

Boris

[balaji.bandi]

is the backup you restoring from took from PI 3.7 ? how are you restoring using console or KVM ?

Can you post the syntax you used to restore ? where is the backup stored ? ( local repo or remote ?)

[BorislavPenchev0962]

backup was created under 3.7.

Backup was stored local

jojo/admin# restore jojo-210812-0330__VER3.7.0.703.51_BKSZ63G_CPU16_MEM3G_RAM15G_SWAP15G_APP_CK2541900846.tar.gpg repository defaultRepo

* NOTE *

If the system console is disconnected or got cleared on session timeout

run 'show restore log' to see the output of the last restore session.

Restore will perform a reboot to successfully complete. Continue? (yes/no) [yes] ?

DO NOT press ^C while the restoration is in progress

Aborting restore with a ^C may leave the system in a unrecoverable state

Enter the backup password, if your backup is password protected. Otherwise, press Enter to continue the data restoration.

Password :

Initiating restore.  Please wait...

ERROR: Backup you are trying to restore is application backup. Please retry restore using the following command: "restore <BACKUP FILE NAME> repository "

% System restore failed

jojo/admin#

[balaji.bandi · Accepted solution]

First have you verified the backup after backup ?

Are you restoring Appliance backup or applicatin backup.

Appliance backup - should be same version.,

Application backup when you move from version to version upgrade, so you need to use below command :

#restore backupFileName repository repositoryName application NCS

if the restoration failed then :

ncs run reset db

then run

#restore backupFileName repository repositoryName application NCS

[BorislavPenchev0962]

Hi,

we verified the backup after backup job, but only the file size, we checked MD5 Checksum and found this was the issue.

thanks !

[balaji.bandi]

Nice is this resolved ? how did you able to resolve ?

[patoberli]

As @balaji.bandi said, there are two different backup types. Make sure you did an application backup and then use the restore command for the application backup. 

In any case, depending on what you have customized in your old installation, you might be faster to simply add the WLC into the new installation, make just a Maps backup and restore that and customize the few important changed settings (like notification stuff). That way you don't import broken stuff, which sadly happens with an application restore.