Cisco Prime website doesn't load

[Andrew White]

Hello,

Our Cisco Prime doesn't want to load it's webpage today, has anyone experienced this before?

I will be de-commissioning it at some point as we have another Prime server, but I need to get the floor plans off it.  I can SSH to it though, so I'm not sure I can use WinSCP to grab the files that way?

Thanks

[balaji.bandi]

Go to command level and post -  ncs status output

[Andrew White]

Here you go

[balaji.bandi]

Couple of steps i follow here :

1. check the disk space ( do you have any disk space). (# show disks)

2. clear any space issue and restart the NCS

3. reboot the kit also help

follow below thread :

https://community.cisco.com/t5/network-management/cisco-prime-not-working/td-p/4016031

[Scott Fella]

Well…. Take a look at the show application status ncs and make sure everything is running. There are threads you can search for and get ideas of what you can do. At times, if Prime fails to start, you would need to rebuild it. If you have a backup, then that helps as you can spin up another VM and restore to that just so you can export the data you need.

[Leo Laohoo]

Reboot the box.  

This is a normal behaviour of PI.  

[Andrew White]

I did have a space issue:

Think you are right on the space front

Internal filesystems:
warning - /opt is 100% used (451606972 of 475776080)

So I did an ncs stop and ncs cleanup and ncs start, but I still can't get the page to load.

This is what I see:

ncs status

Exception in thread "main" java.util.NoSuchElementException
at java.util.Scanner.throwFor(Scanner.java:862)
at java.util.Scanner.next(Scanner.java:1371)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:232)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:214)
at com.cisco.common.ha.config.HighAvailabilityConfig.<init>(HighAvailabilityConfig.java:194)
at com.cisco.common.ha.config.HighAvailabilityConfig.getInstance(HighAvailabilityConfig.java:203)
at com.cisco.packaging.HMAdmin.initHealthMonitorApi(HMAdmin.java:409)
at com.cisco.packaging.HMAdmin.hmServerStatus(HMAdmin.java:302)
at com.cisco.packaging.HMAdmin.status(HMAdmin.java:172)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1074)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1047)
at com.cisco.packaging.WCSAdmin.runMain(WCSAdmin.java:319)
at com.cisco.packaging.WCSAdmin.main(WCSAdmin.java:1514)
SAM Daemon is stopped.
DA Daemon is stopped.

[marce1000]

                             /opt is 100% used  - You need to tackle that (first).

 M.

[balaji.bandi]

warning - /opt is 100% used (451606972 of 475776080)

this your problem, make some space like moving Logs or any other resources should fix the issue.

[Andrew White]

Now shows:

show disks

disk: 1% used (188404 of 91826232)
temp. space 2% used (35896 of 2031952)

Internal filesystems:
all internal filesystems have sufficient free space

ncs status

Exception in thread "main" java.util.NoSuchElementException
at java.util.Scanner.throwFor(Scanner.java:862)
at java.util.Scanner.next(Scanner.java:1371)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:232)
at com.cisco.common.ha.config.HighAvailabilityConfig.parseXmlFile(HighAvailabilityConfig.java:214)
at com.cisco.common.ha.config.HighAvailabilityConfig.<init>(HighAvailabilityConfig.java:194)
at com.cisco.common.ha.config.HighAvailabilityConfig.getInstance(HighAvailabilityConfig.java:203)
at com.cisco.packaging.HMAdmin.initHealthMonitorApi(HMAdmin.java:409)
at com.cisco.packaging.HMAdmin.hmServerStatus(HMAdmin.java:302)
at com.cisco.packaging.HMAdmin.status(HMAdmin.java:172)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1074)
at com.cisco.packaging.WCSAdmin.status(WCSAdmin.java:1047)
at com.cisco.packaging.WCSAdmin.runMain(WCSAdmin.java:319)
at com.cisco.packaging.WCSAdmin.main(WCSAdmin.java:1514)
SAM Daemon is stopped.
DA Daemon is stopped.

web page does load and i've tried a reboot

[marce1000]

                             >web page does load and i've tried a reboot

  A bit confusing as to whether the issue has been resolved or not. Anyway check /opt -> specific , and or it may not be full.

 M.

[balaji.bandi]

Suggest to shutdown the Box - wait for 5min, before you turn the box on

Turn the box on give 30min time to settle down. and cehck if this has still issue

may be bug :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy39464/?rfs=iqvred

what is the content of the below file :

cat /opt/CSCOlumos/conf/rfm/classes/com/cisco/common/ha/config/haSettings.xml

if this is an empty copy if you have a backup file to location and test.