Controller cannot connect to web interface

[ahmedabdellatif]

I have an 1850 access point . It is working fine as an access point and I can SSH into it no problem, however, I cannot access the web interface using any browse

this problem started before two days ago

before that  I accessed the web interface using any browse

now 

When I connect using https, it prompts me for the username and password and then returns:

This page isn’t working x.x.x.x didn’t send any data.
ERR_EMPTY_RESPONSE

 can anyone helps me please ?

[balaji.bandi]

Controller cannot connect to web interface

is the AP acting as Mobility express ? what Logs you see when you try to access web on AP ?

have you tried reboot the AP and check ?

I only think of latest browsers with TLS connection issue or certificate expired.

[ahmedabdellatif]

thank you balaji.bandi

have you tried reboot the AP and check ?
yes i tried

I only think of latest browsers with TLS connection issue or certificate expired.

the certification will expire in 2030

[balaji.bandi]

thank you for the test you have done, as mentioned @Rich R  - try that option.

if you have SSH option (try debug and see what errors you getting when you trying to access Gui from clients)

[ahmedabdellatif]

thank you balaji.bandi

if you have SSH option (try debug and see what errors you getting when you trying to access Gui from clients)

i tried but no errors found in debug 

[ash.upadhyay · Accepted solution]

config network mgmt-via-wireless enable

[Rich R]

Try re-generating the certificate? config certificate generate webadmin

You will need a reboot after that.

[ahmedabdellatif]

thank you Rich R

Try re-generating the certificate? config certificate generate webadmin

i tried this command then rebooted but The issue hasn't been solved yet

[Rich R]

Then your options are:
- Open a TAC case if you have a Cisco support contract
- Factory default reset the ME and reconfigure it.

[ash.upadhyay · Accepted solution]

try config network mgmt-via-wireless enable 

[ahmedabdellatif]

thank you very much ash.upadhyay

the problem solved by the command

try config network mgmt-via-wireless enable

again thank you thank you thank you