Newly added APs showing "not registered" in prime

[jesse.garcia11]

 

Hi, we just migrated our 2702 and 2802 models to the 9124s. We have our controller in prime, and can see the new APs, but they come up as "not registered". I have been looking for some SNMP configs in the controller configuration settings for the access points, but nothing seems to match. These new ones have never worked, but the old ones did. What am I missing?

Prime version 3.10.2

Cisco WLC 9800 17.9.3

Cisco 9124s 17.9.3.50 

[marce1000]

  - Are they  registering on the controller ? Hoover over and on the icon next to the IP address column : do you get additional info's ?

 M.

[jesse.garcia11]

Yea I can click additional info but still does not show any associated controller.

But Yes, they are all registered in our controller and I can see all of them in there. 

[Flavio Miranda]

Hi

 Does your WLC shows as managed on the Prime?  If not, try to add again and it does, try to sync again.

[jesse.garcia11]

Ok syncing now as it is showing 'Managed'

[jesse.garcia11]

The sync did not resolve the issue. We still have a few old APs in the controller, and those are still showing up as Registered and do show the IP of the controller. The new APs were added to the controller using the same profiles as the old ones, so nothing has changed in terms of Access Point Configuration

[Flavio Miranda]

And the WLC is managed on the Prime?

[jesse.garcia11]

Actually I think I see that the HA is not filled in for the new ones. This might be my issue. Will update whether it works or not

[Flavio Miranda]

Right. Prime and 9800 have many problems.

[jesse.garcia11 · Accepted solution]

Yes oversight on my part. I did not have the High Availability set for Primary in the AP configs. Forgot we did that setting via command line on the old Wism. So I just did it again and now shows up as registered. Thanks for all the help!