not work 5GHz on AP2802i mobility-express

[we1we1z]

hello experts.

Im need your help.

we have three AP2802i in mobility-express mode, 

2 ssid configured on AP:

• WiFi NX 2.4 GHz

• Wifi NX 5 GHZ

But not see  5GHz. what is happining 

[balaji.bandi]

check any change you have disabled broadcast.

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/87/user_guide/b_ME_User_Guide_87/specify_wireless_setgs.html

[we1we1z]

Hm, Im don't seen in webinterface, params Radio 2, only Radio 1

[balaji.bandi]

Just to clarify - you created 2 SSID, you were not seeing 2nd SSID

or you are not able to get connected to 5GHz

what is the firmware using ?

check step by step: 

https://www.youtube.com/watch?v=6CSG0BCB8jM

[we1we1z]

yes, im created 2 SSID ( 1st - WiFi1: 2.4GHz only and 2nd - WiFi2: 5GHz only), but we not seeing 2nd SSID (WiFi2) =(

[marce1000]

  >...yes, im created 2 SSID ( 1st - WiFi1: 2.4GHz only and 2nd - WiFi2: 5GHz only), but we not seeing 2nd SSID (WiFi2) =(
    Have a checkup of the mobility controller configuration , collect output of show run-config (with no prompts) and have that analyzed with :  https://cway.cisco.com/wireless-config-analyzer

 M.

[we1we1z]

my version ME: AIR-AP2800-K9-ME-8-10-151-0

[balaji.bandi]

i have replied on other post below information :

show sysinfo

show wlan summary

check - config rf-profile create

https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/810/cmd_ref/me_cr_book-810/me_wlan_cli.html#wp3048232477

[we1we1z · Accepted solution]

Thank you very much for your help and finding solutions to problems, my problem, but oddly enough, the problem lay in: region code , nevertheless, my country is in domain names :((

[saba53]

hi, i may have same problem on my 1830 mobility express.

can you explain in details what fixed your problem? did you change Controller country?

thanks in advance

[balaji.bandi]

yes change the region to fix the issue.,

[saba53]

In my case, i have AIR-AP1832I-E-K9 access points, controller country Israel is selected. so i need to change to european country right? for example Germany.

thanks for your response

[JPavonM]

@saba53 you are right, wireless country code must much hardware code, and in your case, this AP is for ETSI domain, so you need to setup a country under ETSI domain, so any European country would be fine.

[rramish06]

Hi. I also have that problem. I have AIR-AP2802I-E-K9 as Mobility Express. Version is 8.10.185.0. First I couldn't even see the 5Ghz option (Radio 2), but I changed the country to Germany and Radio 2 appeared. Though, the problem isn't solved. I still can't connect to the 5Ghz network. I tried to broadcast only 5Ghz WLAN but it didn't appear. What else could I try to fix this issue?