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kanghoon
Beginner

Prime Infrastructure 3.2.0 Problem

After Prime Infrastructure reboot at Feb/28 , all functions are fine, but the update function with increasing or decreasing "Associated Wireless Count" quantity does not work.

KakaoTalk_20220302_151310276_01.jpg

 

We are currently unable to proceed with the TAC, so we tried to find a related bug, but could not find it.

 

Can anyone help with this phenomenon?

 

Prime Infrastructure Model : PI-UCS-APL-K9
Build Version : 3.2.0.0.258

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Accepted Solutions
Scott Fella
Hall of Fame Guru

Prime is tricky especially if the database gets corrupted in some way or form.  Why not try to spin up a virtual machine with a later version of Prime Infrastructure?  This way you can test and determine what your nexts steps should be. We have a PI 3.2 VM with no issues but I also have a PI 3.9 and 3.10 running in parallel.  I don’t know if an upgrade will help or not, but you need to look at the hardware you have and what versions are supported on the hardware. 

-Scott
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Leo Laohoo
VIP Community Legend


@kanghoon wrote:

We are currently unable to proceed with the TAC


Because PI 3.2 has already past end-of-support date.

balaji.bandi
VIP Guru

Its time to uplift your PI to 3.7 at lease, if you have the option to go 3.9 or 3.10

 

BB

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How to Ask The Cisco Community for Help

I wonder if this symptom is a bug that can be fixed with an upgrade.

 

Thanks for your help.

May be, if you have concern raise an TAC case to clarify.

 

BB

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How to Ask The Cisco Community for Help

Scott Fella
Hall of Fame Guru

Prime is tricky especially if the database gets corrupted in some way or form.  Why not try to spin up a virtual machine with a later version of Prime Infrastructure?  This way you can test and determine what your nexts steps should be. We have a PI 3.2 VM with no issues but I also have a PI 3.9 and 3.10 running in parallel.  I don’t know if an upgrade will help or not, but you need to look at the hardware you have and what versions are supported on the hardware. 

-Scott
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