11-21-2022 12:55 PM
11-22-2022 07:04 AM
It's difficult if you don't have a support contract. If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty. Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement. Try opening a TAC case if you have support.
Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco
11-21-2022 01:58 PM
What is the model of the AP?
11-22-2022 07:03 AM
It is an Air-AP2802I-B-K9
11-22-2022 02:44 PM
2800 is covered under Limited Lifetime Hardware Warranty. There is no need for a Service Contract to RMA the AP.
11-22-2022 06:58 AM
If the AP model is covered by Cisco Limited Lifetime warranty then refer to:
https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740619.html
https://www.cisco.com/c/en/us/products/warranty-listing.html
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf#.
If you have a Cisco service/support contract then open a case with TAC.
11-22-2022 07:04 AM
It's difficult if you don't have a support contract. If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty. Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement. Try opening a TAC case if you have support.
Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco
11-22-2022 07:14 AM
Ok I'll give TAC a call and see what my options are. Thank you!
11-22-2022 08:30 AM
- FYI : https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html
M.
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