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488
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RMA AP

crepeauj
Beginner
Beginner

Need to RMA an access point. Please let me know what info you need.

Thanks,

1 Accepted Solution

Accepted Solutions

Scott Fella
Hall of Fame Guru Hall of Fame Guru
Hall of Fame Guru

It's difficult if you don't have a support contract.  If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty.  Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement.  Try opening a TAC case if you have support.

Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco

-Scott
*** Please rate helpful posts ***

View solution in original post

7 Replies 7

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

What is the model of the AP?

It is an Air-AP2802I-B-K9

Leo Laohoo
VIP Community Legend VIP Community Legend
VIP Community Legend

2800 is covered under Limited Lifetime Hardware Warranty.  There is no need for a Service Contract to RMA the AP.

Rich R
VIP Advisor VIP Advisor
VIP Advisor

If the AP model is covered by Cisco Limited Lifetime warranty then refer to:
https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740619.html
https://www.cisco.com/c/en/us/products/warranty-listing.html
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf#.
If you have a Cisco service/support contract then open a case with TAC.

Scott Fella
Hall of Fame Guru Hall of Fame Guru
Hall of Fame Guru

It's difficult if you don't have a support contract.  If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty.  Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement.  Try opening a TAC case if you have support.

Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco

-Scott
*** Please rate helpful posts ***

Ok I'll give TAC a call and see what my options are. Thank you!

marce1000
VIP Mentor VIP Mentor
VIP Mentor

 

          - FYIhttps://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

 M.



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