RMA AP

[crepeauj]

Need to RMA an access point. Please let me know what info you need.

Thanks,

[Leo Laohoo]

What is the model of the AP?

[crepeauj]

It is an Air-AP2802I-B-K9

[Leo Laohoo]

2800 is covered under Limited Lifetime Hardware Warranty.  There is no need for a Service Contract to RMA the AP.

[Rich R]

If the AP model is covered by Cisco Limited Lifetime warranty then refer to:
https://www.cisco.com/c/en/us/products/warranties/warranty-doc-c99-740619.html
https://www.cisco.com/c/en/us/products/warranty-listing.html
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf#.
If you have a Cisco service/support contract then open a case with TAC.

[Scott Fella · Accepted solution]

It's difficult if you don't have a support contract.  If its a new ap, then like what Rich mentioned, call tac and see if its within the limited lifetime warranty.  Like what Leo was asking is that there might be some Field notices that you might be able to get a replacement.  Try opening a TAC case if you have support.

Support - Cisco Support and Downloads – Documentation, Tools, Cases - Cisco

[crepeauj]

Ok I'll give TAC a call and see what my options are. Thank you!

[marce1000]

          - FYI : https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

 M.