WIFI 6E operation status down

[jewfcb001]

Hi All ,
I test AP9136 with WLC 9800-40 but I found the 5Ghz Slot 2 Admin Disable and 6Ghz Radio Operation Status down . 
For Policy Tag / Site Tag / RF Tag , I already configure not use default configuration . 
Please advise me . 

[marce1000]

  - Reboot the AP , just after boot connect to it and issue the command show logging ; check for additional info's, 

 M.

[jewfcb001]

 @marce1000 
Can you help me for the focus the log of AP9136? Thank you.

[Leo Laohoo]

What is the firmware of the controller?

What is the Regulatory Domain of the AP?

[jewfcb001]

@Leo Laohoo 
What is the firmware of the controller?
- C9800 running versuon 17.9.2

What is the Regulatory Domain of the AP?
- ROW with country Thailand (TH)

[marce1000]

                                  >..- ROW with country Thailand (TH)
  I don't know if this is related but if the particular regulatory domain does not support 6E the radio could remain disabled , according to https://www.wi-fi.org/countries-enabling-wi-fi-in-6-ghz-wi-fi-6e , Thailand is considering...

 M.

[jewfcb001]

@marce1000 

In Thailand I see information we can use radio 5.925-6.425 Ghz first . The regulatory domain of AP make Operation status down?

[marce1000]

  - Check the full AP model on the packing box (or on the AP) ; you may need extra configuring steps on the controller as  in :
     https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217734-connect-and-join-a-row-domain-access-po.html

 M.

[jewfcb001]

@marce1000 
AP Model is C9136I-ROW . I try to change the country code that allow radio 6Ghz in other country. It's working fine but after I use my country code still not working I think might be IOS-XE or not ? 
Reference in attached

[Leo Laohoo · Accepted solution]

Upgrade to 17.9.3. 

If the 6E is still not enabled, talk to the Cisco AM/SE/Wireless PSS.  Different countries have different firmware version required to operate 6E.

For instance, we were told that Australia requires IOS-XE version 17.12.x.  

[jewfcb001]

@Leo Laohoo 
I already contact Local Cisco SE . I think may be waiting new IOS-XE for support my county . 

[Rich R]

Even if the regulator allows the channel use doesn't mean Cisco has enabled it.  It can take some time to get the product licensed and the software updated after the regulator has approved the band use.
Use: show wireless country channels as per https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/17-9/config-guide/b_wl_17_9_cg/m_country_codes.html#reference_F57D65F840FE4756A3D545B3673B42D9 to check what channels are supported for your country on the WLC.

Also see https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217734-connect-and-join-a-row-domain-access-po.html

You can see the detailed data at https://www.cisco.com/c/en/us/support/wireless/catalyst-9136i-access-point/model.html#DataSheetsandProductInformation in the documents titled Detailed Channels and Maximum Power Settings ...
As you'll see from Detailed Channels and Maximum Power Settings for Cisco Catalyst 9136I Access Points, Release 17.11.1 in the "Country to tab mapping" tab Thailand currently has no 6GHz support even in 17.11

So the short answer - it's not currently supported.  Your SE may be able to tell if/when support is planned.