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Wifi controller errors c9800-cl

sigcerder
Level 1
Level 1

Good afternoon.
I recently upgraded our c9800-cl to version 17.9.3, hoping to get rid of some old problems, but only got new ones.
Some of our clients are losing connection for unknown reasons and need to be reconnected.
We have a 1000 square meter office, 8 points inside, all built on 5ghz wifi, 2.4 is turned off, no interference whatsoever.
The controller itself is in the cloud, to which a tunnel is built from our facilities, on which the access points work.
Almost all clients use this chipset: Intel(R) Wi-Fi 6 AX201 160MHz Driver Date 2023-05-09 Version 22.230.0.8 NDIS 6.60
802.1r is disabled, when moving clients the signal is almost always lost, the client can sit under the access point and it just throws out, here is the bulk of the errors that are there, who can tell me what can be done about it?

 

Client №1

 

Spoiler

2023/08/08 17:02:01.244604831 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:08.682897415 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:15.635814626 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:22.621018277 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:29.782163272 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:36.923134552 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/08 17:02:37.005845550 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 841b.77b0.428f Re-Association received. BSSID f01d.2d4c.a24e, WLAN Pet_cl_15, Slot 1 AP f01d.2d4c.a240, AP3, old BSSID 1006.ed11.6c2e

2023/08/08 17:02:37.006193522 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): MAC: 841b.77b0.428f Failed to Dot11 validate dot11i pmkids. No matching pmkid for the pmk available in cache

2023/08/08 17:02:37.006455802 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 841b.77b0.428f Association success. AID 5, Roaming = True, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/08 17:02:37.006688288 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_RUN -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/08 17:02:37.007581048 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 841b.77b0.428f ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: f01d.2d4c.a24e capwap IFID: 0x9000003d, Add mobiles sent: 1

2023/08/08 17:02:37.042621646 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 841b.77b0.428f L2 Authentication initiated. method DOT1X, Policy VLAN 0, AAA override = 0 , NAC = 0

2023/08/08 17:02:37.042631227 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (note): MAC: 841b.77b0.428f EAP Key management successful. AKM:11W-DOT1X Cipher:CCMP WPA Version: WPA3

2023/08/08 17:03:08.416366841 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 841b.77b0.428f Re-Association received. BSSID 1006.ed11.6c2e, WLAN Pet_cl_15, Slot 1 AP 1006.ed11.6c20, AP2, old BSSID f01d.2d4c.a24e

2023/08/08 17:03:08.416461626 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/08 17:03:08.416622768 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): MAC: 841b.77b0.428f Failed to Dot11 validate dot11i pmkids. No matching pmkid for the pmk available in cache

2023/08/08 17:03:08.417107596 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 841b.77b0.428f Association success. AID 4, Roaming = True, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/08 17:03:08.417334767 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/08 17:03:08.418458941 {wncd_x_R0-0}{1}: [ewlc-infra-evq] [17547]: (note): Authentication Success. Resolved Policy bitmap:0 for client 841b.77b0.428f

 

 

Client №2

 

Spoiler

2023/08/07 16:53:01.811779220 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): MAC: 00d4.9ea2.903b Failed to Dot11 validate dot11i pmkids. No matching pmkid for the pmk available in cache

2023/08/07 16:53:01.812258812 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 00d4.9ea2.903b Association success. AID 3, Roaming = True, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/07 16:53:01.812546234 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_RUN -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 16:53:01.814445798 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: cc7f.75a9.790f capwap IFID: 0x9000002f, Add mobiles sent: 1

2023/08/07 16:53:01.859670287 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b L2 Authentication initiated. method DOT1X, Policy VLAN 0, AAA override = 0 , NAC = 0

2023/08/07 16:53:01.859683914 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (note): MAC: 00d4.9ea2.903b EAP Key management successful. AKM:11W-DOT1X Cipher:CCMP WPA Version: WPA3

2023/08/07 16:55:28.248301176 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 00d4.9ea2.903b Client delete initiated. Reason: CO_CLIENT_DELETE_REASON_MN_AP_CLSM_ASSOC_RESP_WITH_FAILURE_STATUS, details: , fsm-state transition 00|00|00|00|00|00|00|00|00|00|01|07|15|16|55|15|1a|1b|2c|37|46|48|4a|4c|51|60|62|83|86|8e|15|9e|

2023/08/07 16:55:28.248541092 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_DELETE_IN_PROGRESS

2023/08/07 16:55:28.249574008 {wncd_x_R0-0}{1}: [dpath_svc] [17547]: (note): MAC: 00d4.9ea2.903b Client datapath entry deleted for ifid 0xa000008c

2023/08/07 16:55:28.250116409 {wncd_x_R0-0}{1}: [sanet-shim-translate] [17547]: (note): MAC: 00d4.9ea2.903b Session manager disconnect event called, session label: 0x99000100

2023/08/07 16:55:28.250505265 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (ERR): MAC: 0000.0000.0000 vlan_mode_api: fsm_ctxt not found

2023/08/07 16:55:28.252649944 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_DELETE_IN_PROGRESS -> S_CO_DELETED

2023/08/07 16:55:28.253172782 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 00d4.9ea2.903b Association received. BSSID cc7f.75a9.790f, WLAN GD_OT_1_Profile1, Slot 1 AP cc7f.75a9.7900, AP3

2023/08/07 16:55:28.253374630 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_INIT -> S_CO_ASSOCIATING

2023/08/07 16:55:28.253926291 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 00d4.9ea2.903b Association success. AID 3, Roaming = False, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/07 16:55:28.254050084 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_ASSOCIATING -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 16:55:28.254293789 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: cc7f.75a9.790f capwap IFID: 0x9000002f, Add mobiles sent: 1

2023/08/07 16:55:28.281402344 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b L2 Authentication initiated. method DOT1X, Policy VLAN 0, AAA override = 0 , NAC = 0

2023/08/07 16:55:28.283080867 {wncd_x_R0-0}{1}: [ewlc-infra-evq] [17547]: (note): Authentication Success. Resolved Policy bitmap:11 for client 00d4.9ea2.903b

2023/08/07 16:55:28.362670058 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 00d4.9ea2.903b Association received. BSSID ac4a.56ab.f24f, WLAN GD_OT_1_Profile1, Slot 1 AP ac4a.56ab.f240, AP6, old BSSID cc7f.75a9.790f

2023/08/07 16:55:28.362917426 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 16:55:28.364474034 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 00d4.9ea2.903b Association success. AID 6, Roaming = True, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/07 16:55:28.364729070 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 16:55:28.365117958 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: ac4a.56ab.f24f capwap IFID: 0x90000015, Add mobiles sent: 1

2023/08/07 16:55:28.370864489 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b L2 Authentication initiated. method DOT1X, Policy VLAN 0, AAA override = 0 , NAC = 0

2023/08/07 16:55:28.578146280 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b L2 Authentication Key Exchange Start. Resolved VLAN: 70, Audit Session id: 0308000A00003CB6D047FE28

2023/08/07 16:55:28.603746187 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (note): MAC: 00d4.9ea2.903b EAP Key management successful. AKM:11W-DOT1X Cipher:CCMP WPA Version: WPA3

2023/08/07 16:55:28.604100677 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 00d4.9ea2.903b Mobility discovery triggered. Client mode: Flex - Local Switching

2023/08/07 16:55:28.604105404 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_MOBILITY_DISCOVERY_IN_PROGRESS

2023/08/07 16:55:28.607543720 {wncd_x_R0-0}{1}: [mm-client] [17547]: (note): MAC: 00d4.9ea2.903b Mobility Successful. Roam Type None, Sub Roam Type MM_SUB_ROAM_TYPE_NONE, Client IFID: 0xa000008c, Client Role: Local PoA: 0x90000015 PoP: 0x0

2023/08/07 16:55:28.608000969 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 00d4.9ea2.903b ADD MOBILE sent. Client state flags: 0x6 BSSID: MAC: ac4a.56ab.f24f capwap IFID: 0x90000015, Add mobiles sent: 1

2023/08/07 16:55:28.608055498 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_MOBILITY_DISCOVERY_IN_PROGRESS -> S_CO_DPATH_PLUMB_IN_PROGRESS

2023/08/07 16:55:28.608238818 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 00d4.9ea2.903b Client datapath entry params - ssid:GD_OT_1,slot_id:1 bssid ifid: 0x0, radio_ifid: 0x90000017, wlan_ifid: 0xf040000a

2023/08/07 16:55:28.609004684 {wncd_x_R0-0}{1}: [dpath_svc] [17547]: (note): MAC: 00d4.9ea2.903b Client datapath entry created for ifid 0xa000008c

2023/08/07 16:55:28.609164230 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_DPATH_PLUMB_IN_PROGRESS -> S_CO_IP_LEARN_IN_PROGRESS

2023/08/07 16:55:28.644451982 {wncd_x_R0-0}{1}: [client-iplearn] [17547]: (note): MAC: 00d4.9ea2.903b Client IP learn successful. Method: DHCP IP: 10.1.70.19

2023/08/07 16:55:28.644741323 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (ERR): MAC: 0000.0000.0000 vlan_mode_api: fsm_ctxt not found

2023/08/07 16:55:28.645358001 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 00d4.9ea2.903b Client state transition: S_CO_IP_LEARN_IN_PROGRESS -> S_CO_RUN

2023/08/07 16:58:33.619495665 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

 


Client №3

 

Spoiler

2023/08/07 14:43:56.751859881 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 841b.77b0.428f Client datapath entry params - ssid:GD_OT_1,slot_id:1 bssid ifid: 0x0, radio_ifid: 0x9000000a, wlan_ifid: 0xf0400001

2023/08/07 14:43:56.752067315 {wncd_x_R0-0}{1}: [dpath_svc] [17547]: (note): MAC: 841b.77b0.428f Client datapath entry created for ifid 0xa000004f

2023/08/07 14:43:56.752146146 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_DPATH_PLUMB_IN_PROGRESS -> S_CO_IP_LEARN_IN_PROGRESS

2023/08/07 14:43:56.768361218 {wncd_x_R0-0}{1}: [client-iplearn] [17547]: (note): MAC: 841b.77b0.428f Client IP learn successful. Method: ARP IP: 172.29.255.44

2023/08/07 14:43:56.769096061 {wncd_x_R0-0}{1}: [errmsg] [17547]: (info): %CLIENT_ORCH_LOG-6-CLIENT_ADDED_TO_RUN_STATE: R0/0: wncd: Username entry (domain\users) joined with ssid (GD_OT_1) for device with MAC: 841b.77b0.428f

2023/08/07 14:43:56.769279564 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_IP_LEARN_IN_PROGRESS -> S_CO_RUN

2023/08/07 14:43:58.172403556 {wncd_x_R0-0}{1}: [client-iplearn] [17547]: (note): MAC: 841b.77b0.428f Client IP learn successful. Method: DHCP IP: 10.20.1.58

2023/08/07 14:43:58.172672595 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (ERR): MAC: 0000.0000.0000 vlan_mode_api: fsm_ctxt not found

2023/08/07 14:47:00.254397435 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/07 14:50:03.099958438 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/07 15:00:06.308839678 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): Failed to increment the counters for PC analytics, msg id 6 or app_ctxt is NULL

2023/08/07 15:02:49.883464425 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 841b.77b0.428f Re-Association received. BSSID 1006.ed0f.6726, WLAN GD_OT_1_Profile1, Slot 2 AP 1006.ed0f.6720, AP3, old BSSID 1006.ed0f.672e

2023/08/07 15:02:49.884016100 {wncd_x_R0-0}{1}: [dot11-validate] [17547]: (ERR): MAC: 841b.77b0.428f Failed to Dot11 validate dot11i pmkids. No matching pmkid for the pmk available in cache

2023/08/07 15:02:49.884238845 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 841b.77b0.428f Association success. AID 6, Roaming = True, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/07 15:02:49.884459269 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_RUN -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 15:02:49.887820412 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 841b.77b0.428f ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: 1006.ed0f.6726 capwap IFID: 0x9000000d, Add mobiles sent: 1

2023/08/07 15:02:49.978222604 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 841b.77b0.428f L2 Authentication initiated. method DOT1X, Policy VLAN 0, AAA override = 0 , NAC = 0

2023/08/07 15:02:49.978232598 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (note): MAC: 841b.77b0.428f EAP Key management successful. AKM:11W-DOT1X Cipher:CCMP WPA Version: WPA3

2023/08/07 15:05:21.290362844 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 841b.77b0.428f Association received. BSSID 1006.ed0f.672f, WLAN GD_OT_1_Profile2, Slot 1 AP 1006.ed0f.6720, AP3, old BSSID 1006.ed0f.6726

2023/08/07 15:05:21.290436625 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (ERR): MAC: 841b.77b0.428f Failed to start dot11 processing. Error in populating client record in DB

2023/08/07 15:05:21.290447984 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/07 15:05:21.290480140 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 841b.77b0.428f Client delete initiated. Reason: CO_CLIENT_DELETE_REASON_WLAN_CHANGE, details: , fsm-state transition 00|00|00|00|00|00|00|00|00|00|00|00|01|07|15|1a|1b|2c|37|46|48|4a|4c|51|60|62|83|86|8e|15|16|9e|

2023/08/07 15:05:21.290569666 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 841b.77b0.428f Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_DELETE_IN_PROGRESS

2023/08/07 15:05:21.290947182 {wncd_x_R0-0}{1}: [dpath_svc] [17547]: (note): MAC: 841b.77b0.428f Client datapath entry deleted for ifid 0xa000004f

2023/08/07 15:05:21.291106976 {wncd_x_R0-0}{1}: [sanet-shim-translate] [17547]: (note): MAC: 841b.77b0.428f Session manager disconnect event called, session label: 0xd1000298

2023/08/07 15:05:21.291387159 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (ERR): MAC: 0000.0000.0000 vlan_mode_api: fsm_ctxt not found

 


Client №4

 

Spoiler

2023/08/08 14:07:45.683224162 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Association received. BSSID ac4a.56ab.f24e, WLAN GD_OT_1_Guest1, Slot 1 AP ac4a.56ab.f240, AP6

2023/08/08 14:07:45.683621439 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_INIT -> S_CO_ASSOCIATING

2023/08/08 14:07:45.684865752 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 50ed.3cc3.5d0e Association success. AID 11, Roaming = False, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/08 14:07:45.685002875 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_ASSOCIATING -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/08 14:07:45.685044580 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 50ed.3cc3.5d0e L2 Authentication initiated. method PSK, Policy VLAN 0, AAA override = 0, NAC = 0

2023/08/08 14:07:45.688793183 {wncd_x_R0-0}{1}: [ewlc-infra-evq] [17547]: (note): Authentication Success. Resolved Policy bitmap:11 for client 50ed.3cc3.5d0e

2023/08/08 14:07:45.689014106 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 50ed.3cc3.5d0e ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: ac4a.56ab.f24e capwap IFID: 0x90000015, Add mobiles sent: 1

2023/08/08 14:07:50.735745100 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (ERR): MAC: 50ed.3cc3.5d0e Keymgmt: Failed to eapol key m3 retransmit failure. Max retries for M3 over

2023/08/08 14:07:50.735853227 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Client delete initiated. Reason: CO_CLIENT_DELETE_REASON_KEY_XCHNG_TIMEOUT, details: , fsm-state transition 00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|01|07|15|1e|27|

2023/08/08 14:07:50.735986219 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Delete mobile payload sent for BSSID: ac4a.56ab.f24e WTP mac: ac4a.56ab.f240 slot id: 1

2023/08/08 14:07:50.736003491 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_DELETE_IN_PROGRESS

2023/08/08 14:07:50.736270927 {wncd_x_R0-0}{1}: [sanet-shim-translate] [17547]: (note): MAC: 50ed.3cc3.5d0e Session manager disconnect event called, session label: 0x20001f1

2023/08/08 14:07:50.738426769 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_DELETE_IN_PROGRESS -> S_CO_DELETED

2023/08/08 14:07:54.250306729 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Association received. BSSID ac4a.56ab.f24e, WLAN GD_OT_1_Guest1, Slot 1 AP ac4a.56ab.f240, AP6

2023/08/08 14:07:54.250504161 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_INIT -> S_CO_ASSOCIATING

2023/08/08 14:07:54.251333755 {wncd_x_R0-0}{1}: [dot11] [17547]: (note): MAC: 50ed.3cc3.5d0e Association success. AID 11, Roaming = False, WGB = False, 11r = False, 11w = True Fast roam = False

2023/08/08 14:07:54.251461756 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_ASSOCIATING -> S_CO_L2_AUTH_IN_PROGRESS

2023/08/08 14:07:54.251501436 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 50ed.3cc3.5d0e L2 Authentication initiated. method PSK, Policy VLAN 0, AAA override = 0, NAC = 0

2023/08/08 14:07:54.254018429 {wncd_x_R0-0}{1}: [ewlc-infra-evq] [17547]: (note): Authentication Success. Resolved Policy bitmap:11 for client 50ed.3cc3.5d0e

2023/08/08 14:07:54.254226172 {wncd_x_R0-0}{1}: [client-auth] [17547]: (note): MAC: 50ed.3cc3.5d0e ADD MOBILE sent. Client state flags: 0x1 BSSID: MAC: ac4a.56ab.f24e capwap IFID: 0x90000015, Add mobiles sent: 1

2023/08/08 14:07:59.313918506 {wncd_x_R0-0}{1}: [client-keymgmt] [17547]: (ERR): MAC: 50ed.3cc3.5d0e Keymgmt: Failed to eapol key m3 retransmit failure. Max retries for M3 over

2023/08/08 14:07:59.314033921 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Client delete initiated. Reason: CO_CLIENT_DELETE_REASON_KEY_XCHNG_TIMEOUT, details: , fsm-state transition 00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|00|01|07|15|1e|27|

2023/08/08 14:07:59.314154059 {wncd_x_R0-0}{1}: [client-orch-sm] [17547]: (note): MAC: 50ed.3cc3.5d0e Delete mobile payload sent for BSSID: ac4a.56ab.f24e WTP mac: ac4a.56ab.f240 slot id: 1

2023/08/08 14:07:59.314163333 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_L2_AUTH_IN_PROGRESS -> S_CO_DELETE_IN_PROGRESS

2023/08/08 14:07:59.314368181 {wncd_x_R0-0}{1}: [sanet-shim-translate] [17547]: (note): MAC: 50ed.3cc3.5d0e Session manager disconnect event called, session label: 0xde000a49

2023/08/08 14:07:59.316283763 {wncd_x_R0-0}{1}: [client-orch-state] [17547]: (note): MAC: 50ed.3cc3.5d0e Client state transition: S_CO_DELETE_IN_PROGRESS -> S_CO_DELETED

 

 

1 Accepted Solution

Accepted Solutions

 

  - 17.12.01 is rather new , and also not yet mentioned in : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/214749-tac-recommended-ios-xe-builds-for-wirele.html , I would not yet go for it unless specific features are needed.

  Appendix : Have a checkup of the current c9800-cl  configuration with the CLI command show tech wireless , and have the output analyzed with https://cway.cisco.com/wireless-config-analyzer/
   This procedure is strongly advised in many circumstances , such as 'now' but also after (new) configuration changes and upgrades for instance.

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

9 Replies 9

jagan.chowdam
Spotlight
Spotlight

Try using Cisco Debug analyzer. Collect Debug client output and  parse it through this tool.

https://cway.cisco.com/wireless-debug-analyzer/

CJ

 

marce1000
VIP
VIP

 

 - Could be this one , https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd91054 : in that case upgrade to 17.9.4

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Ok, I will try to update our controller tonight, what do you think about using the latest version: C9800-CL-universalk9.17.12.01.SPA.bin
or is it better to use the one you sent?

 

  - 17.12.01 is rather new , and also not yet mentioned in : https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/214749-tac-recommended-ios-xe-builds-for-wirele.html , I would not yet go for it unless specific features are needed.

  Appendix : Have a checkup of the current c9800-cl  configuration with the CLI command show tech wireless , and have the output analyzed with https://cway.cisco.com/wireless-config-analyzer/
   This procedure is strongly advised in many circumstances , such as 'now' but also after (new) configuration changes and upgrades for instance.

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Got it, thanks for the links and the recommendation. I also wanted to ask, I don't quite understand how in this case you can rely on Cisco's recommendation to use firmware that is marked with a gold star as recommended, but actually has certain bugs in it. After all, I wouldn't think that the problem is in the firmware....

 

 - Gold starred are considered stable releases and therefore advised for 'common use' ; but certainly not bug  free. For specific bug cases , users may need to upgrade (Go on...) , an eternal process ....

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Your advice helped me and I installed the 17.9.4 and our problem was solved.

Leo Laohoo
Hall of Fame
Hall of Fame

When we upgraded to 17.9.3, none of our wireless clients would connect because the SSID changed to WPA3 in the GUI.  Since WPA3 GUI was incomplete, the SSID was Down.  

We went through each of the SSID and manually reconfigured the SSID before we got services back.  

Yeah, we had to do the same thing, turn it on manually

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