WLC 4400 boot problem

[EvaldasOu]

Hello!

I'm using  WLC4402-12 and can't bring it up. Both images fails. The boot options, doesn't help too!

Output:

<....

Net:

PHY DEVICE  : Found Intel LXT971A PHY at 0x01

FEC ETHERNET

IDE:   Bus 0: OK

  Device 0: Model: STI CF21 Firm: 04-29-05 Ser#

            Type: Removable Hard Disk

            Capacity: not available

  Device 1: not available

Booting Primary Image...

Press <ESC> now for additional boot options...

***** External Console Active *****

Error (no IRQ) dev 0 blk 0: status 0x51

Error reg: 10

** Can't read from device 0 **

** Unable to use ide 0:4 for fatload **

Error (no IRQ) dev 0 blk 0: status 0x51

Error reg: 10

** Can't read from device 0 **

** Unable to use ide 0:4 for fatload **

    Boot Options

Please choose an option from below:

1. Run primary image (version Not Found) (active)

2. Run backup image (version Not Found)

3. Manually update images

4. Change active boot image

5. Clear Configuration

Please enter your choice: 3

Error (no IRQ) dev 0 blk 0: status 0x51

Error reg: 10

** Can't read from device 0 **

** Unable to use ide 0:1 for fatload **

Error (no IRQ) dev 0 blk 0: status 0x51

Error reg: 10

** Can't read from device 0 **

** Unable to use ide 0:1 for fatload **

bzImage Image Integrity Check Failed(Bad Magic Number). Hanging

If you have any advices I really appreciate it! Thanks!

[EvaldasOu]

A. The reason for this error might be a hardware issue. Open a TAC case to further

troubleshoot this problem. In order to open a TAC case, you need to have a valid contract

with Cisco. Refer to Technical Support in order to contact the Cisco TAC.

This is the answer from one cisco doc : http://www.cisco.com/warp/public/102/wlc-error-system-faq.pdf

But I think this can't be hardware problem . The problem showed up after IOS upgrade.

[Stephen Rodriguez]

that does indeed appear to be an issue with the box, could be software though.  I've seen this be fixed by a three file upgrade, option 3.  but to get those files you need to open a TAC case.

Flip side, I've seen it not work.  If you're going to open a TAC case, would probably be best to just RMA the box.

HTH,
Steve

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[Kayle Miller]

It could very well be an issue with the internal memory card that the flash sits on, if you have smartnet on the unit it's best to call TAC and have them RMA the unit.

You could as Stephen reccomended call TAC and try the 3-file process which I have done more than once and it has always worked for me...

I have also repaired an out of warranty out of smartnet unit as well by replacing the internal memory card, but that's not reccomended.

HTH