07-27-2020 12:27 PM - edited 07-05-2021 12:20 PM
Hello,
I have a problem with some android devices, some of them can´t be connected to the wireless network through PSK, they only can connect to one of the SSID's which is using Web authentication. I have a Catalyst 9800 WLC and 9115 AP.
I hope you can help me.
Solved! Go to Solution.
08-07-2020 07:26 AM
It’s might be the bug on 9100 series APs and Android 10 devices with Qualcomm chipsets - Moto,Nokia, Xiaomi, etc.
Try enabling FT (Not adaptive) and enable security for PSK, and PSK + FT. This worked for our dot1x network.
07-27-2020 12:37 PM
07-30-2020 08:40 AM
Thanks for your help, I will test.
07-30-2020 04:26 AM
07-30-2020 08:38 AM
Hello,
WLC is running Version 16.12.1, RELEASE SOFTWARE
07-30-2020 10:01 AM
08-07-2020 07:26 AM
It’s might be the bug on 9100 series APs and Android 10 devices with Qualcomm chipsets - Moto,Nokia, Xiaomi, etc.
Try enabling FT (Not adaptive) and enable security for PSK, and PSK + FT. This worked for our dot1x network.
08-07-2020 08:31 AM
this is a know BUG: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu24770
Fix will be included in 17.3 and 16.12.4 - they are planned for next week. (time might change based on internal testing)
09-11-2020 07:42 AM
Thanks for your help. I have tried and it works.
09-11-2020 07:58 AM
one note - this caused issues for iOS devices running version 12 and earlier, and Android 6 and earlier devices. They were unable to connect to the FT-enabled SSID. We have FT enabled on one SSID, and adaptive on another, until there is a permanent fix for both WLC and Android.
08-19-2021 06:13 AM
It's not working, we are using 9800 controller with software version 17.3.3
09-14-2021 05:06 AM
We are currently facing similar issue. We are migrating to WLC 9800 and AP model C9120AXI-D. IOS-XE version 17.3.3
Android of version 11 and iPhone is able to connect but android of version 10 is unable to connect.
Do we have any fix for this so far ?
06-10-2022 08:44 AM
AP with primary image loaded version 17.3.3.26 is affected.
01-18-2022 06:36 AM
Thanks for recomendations, after enable FT and checked box PSK +FT, the motorola device connected.
09-27-2021 04:23 AM
Same issue also.. WLC9800 - 17.3.3 and 9120/9130 access points.
Any fix ?
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