We want to join 1800 APs to the 9800 controller.
However, APs repeat connection and disconnection.
I think this is a licensing issue with the 9800.
When I type the show license command, "No licenses in use"
can someone help me??
WLC#show inventory
NAME: "Chassis 1", DESCR: "Cisco C9800-L-F-K9 Chassis"
PID: C9800-L-F-K9
WLC#sh version
Cisco IOS XE Software, Version 17.03.05b
Cisco IOS Software [Amsterdam], C9800 Software (C9800_IOSXE-K9), Version 17.3.5b, RELEASE SOFTWARE (fc2)
WLC#show ap summary
Number of APs: 2
AP Name Slots AP Model Ethernet MAC Radio MAC Location Country IP Address State
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
AP38ED.18C8.4FB0 2 1852I 38ed.18c8.4fb0 38ed.18c9.a540 default location KE 10.0.15.151 Registered
AP7486.0B58.6218 2 1832I 7486.0b58.6218 7486.0b59.dfe0 default location KE 10.0.15.150 Registered
WLC#sh license summary
License Usage:
License Entitlement Tag Count Status
-----------------------------------------------------------------------------
No licenses in use
WLC#ping tools.cisco.com
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 173.37.145.8, timeout is 2 seconds:
!!!!!
WLC#telnet 72.163.4.38 80
Trying 72.163.4.38, 80 ... Open
WLC#telnet 72.163.4.38 443
Trying 72.163.4.38, 443 ... Open
WLC#show license status
Utility:
Status: DISABLED
Smart Licensing Using Policy:
Status: ENABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Smart
URL: https://smartreceiver.cisco.com/licservice/license
Proxy:
Not Configured
Policy:
Policy in use: Merged from multiple sources.
Reporting ACK required: yes (CISCO default)
Unenforced/Non-Export Perpetual Attributes:
First report requirement (days): 365 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 90 (CISCO default)
Unenforced/Non-Export Subscription Attributes:
First report requirement (days): 90 (CISCO default)
Reporting frequency (days): 90 (CISCO default)
Report on change (days): 90 (CISCO default)
Enforced (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Export (Perpetual/Subscription) License Attributes:
First report requirement (days): 0 (CISCO default)
Reporting frequency (days): 0 (CISCO default)
Report on change (days): 0 (CISCO default)
Miscellaneous:
Custom Id: <empty>
Usage Reporting:
Last ACK received: <none>
Next ACK deadline: <none>
Reporting push interval: 0 (no reporting)
Next ACK push check: <none>
Next report push: <none>
Last report push: <none>
Last report file write: <none>
Trust Code Installed: Aug 11 19:30:56 2022 UTC
WLC#sh call-home
Current call home settings:
call home feature : enable
call home message's from address: Not yet set up
call home message's reply-to address: Not yet set up
vrf for call-home messages: Not yet set up
contact person's email address: sch-smart-licensing@cisco.com
contact person's phone number: Not yet set up
street address: Not yet set up
customer ID: Not yet set up
contract ID: Not yet set up
site ID: Not yet set up
source ip address: Not yet set up
source interface: Not yet set up
Mail-server: Not yet set up
http proxy: Not yet set up
http secure:
server identity check: enabled
http resolve-hostname: default
Smart licensing messages: enabled
Profile: CiscoTAC-1 (status: ACTIVE)
aaa-authorization: disable
aaa-authorization username: callhome (default)
data-privacy: normal
syslog throttling: enable
Rate-limit: 20 message(s) per minute
Snapshot command: Not yet set up
Available alert groups:
Keyword State Description
------------------------ ------- -------------------------------
configuration Enable configuration info
crash Enable crash and traceback info
diagnostic Enable diagnostic info
environment Enable environmental info
inventory Enable inventory info
snapshot Enable snapshot info
syslog Enable syslog info
9800-L-F appliance.
The next day I can see the license in WLC. It took half a day to communicate with the portal.
However, the portal still does not in use the smart license.
APs license in WLC : in use 2
APs license in portal : in use 0
What should I check?
