A9K-8HG-FLEX-TR not booting with A9K-RSP880-LT-TR running IOS XR 7.9.3

[nesttech1]

We are trying to set-up A9K-8HG-FLEX-TR in the ASR-9906 chassis with redundant A9K-RSP880-LT-TR and running IOS XR 7.9.3, but after about 2 hours the module is still in the SW_INACTIVE state.  All the lights on the module are amber color, but it does not come up.  Does not show any error messages at all.

We have tried another A9K-8HG-FLEX-SE in the same chassis and with the same RSPs and it comes up OK.

Let me know if you have any recommendations.

[balaji.bandi]

i do not see any reason since you have enough power on the chasis to supply enough power to card to boot.

as you mentioned other card working fine., i suspect some hardware fault, what logs you see on the console other than SW_INACTIVE

also worth open a TAC case.

[nesttech1]

There are absolutely no error logs on the console.

Typically, the first time the module is booted it can take 20-40 minutes for it to become active, but we have waited over 2 hours and nothing happens at all.

[jmartinez20]

Hello nesttech1

Can you do the following commands show platform and show log? sh hw-module fpd location all

have the FPD been updated? do you have all the packages?
Troubleshooting the Installation   

Note:
All new line cards are designated as administratively down by default. Status LEDs are off until you configure the interfaces and use the no shutdown command.

If the Card Status LED or a Port Status LED does not go on, there is either a problem with the line card installation or a hardware failure. To verify that the line card is installed correctly, follow these steps:

If a Port Status LED fails to go on (no activity), but the Card Status LED is on, verify that the initialization sequence has completed successfully. If this is the case, verify that the interface is not shut down. If the interface is not shut down, suspect a circuitry problem with the Port Status LED and contact a service representative for further assistance.

If the Card Status LED fails to go on, check the router connections as follows:

Verify that the line card board connector is fully seated in the backplane. Loosen the captive installation screws and firmly pivot the ejector levers toward each other until both are parallel to the line card front panel. Tighten the captive installation screws.

Verify that all power cords and data cables are firmly connected at both ends.

Verify that all components on the card are fully seated and secured to their sockets.

After the line card reinitializes, the Card Status LED on the line card should go on. If the Card Status LED goes on, the installation is complete; if the Card Status LED does not go on, proceed to the next step.

If the Card Status LED still fails to go on, remove the line card and try installing it in another available line card slot.

If the Card Status LED goes on when the line card is installed in the new slot, suspect a failed backplane port in the original line card slot.

If the Card Status LED still does not go on, halt the installation. Contact a service representative to report the faulty equipment and obtain further instructions.

If an error message displays on the console terminal during the line card initialization, see the appropriate reference publication for error message definitions.

If you experience other problems that you cannot solve, contact a Cisco service representative for assistance.

To discover which card may be at fault, it is essential to collect the output from the following commands:

show logging

show diag slot

show context location slot